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Appendix
The Thuraya X5-Touch shows ’No SIM’
•
Check if the SIM card is dirty or damaged, and try to remove and reinsert the SIM card.
•
Check if the SIM card is deactivated or not provisioned for any services. Please contact
your service provider for more details.
•
Entering a wrong PUK code may deactivate the SIM card.
The Thuraya X5-Touch becomes unresponsive or
sluggish
•
Try restarting your phone.
•
Do a reset in case your phone has a persistent problem by going to
Settings
Backup
& reset
Factory data reset
.
-
The factory reset will restore the settings on the phone to be as it was when
shipped. Personal settings like contacts and messages will be deleted.
The PIN/PUK codes have been lost or forgotten
•
Entering the wrong PIN code 3 times will lock the SIM card. To unlock, you must enter
the PUK code.
•
After entering the PUK code, you can set a new PIN code.
•
In case the PUK code has been forgotten, please contact your service provider.
'Add points in consecutive order to form a closed
polygon.' is displayed when trying to setup Tracking by
Area
The order of the coordinates entered is important. If the order of the coordinates results
in a shape with intersecting lines, Tracking by Area will not work.