63
Appendix
Your device can not find your current location
GPS signals may be obstructed in some locations, such as indoors. Move to a location
with unobstructed view of the sky, set the device to use Wi-Fi or a mobile network to find
your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you
cannot restore data if it is corrupted or lost. Thuraya is not responsible for the loss of
data stored in the device.
There is not enough space in the device’s storage
Delete unnecessary data such as cache or delete unused apps to free up storage space.
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps
or features. To view the navigation bar, drag upwards from the bottom of the screen.
The Thuraya X5-Touch can not connect to the satellite
network and ‘No Network’ is shown on the screen
•
Try to update the SAT registration by going to
Settings
More
Networks
SAT
registration
.
•
Ensure the line of sight to the satellite is not obstructed by high buildings, trees, and
mountains.
“Location update...” is flashing in the widget or the
Thuraya X5-Touch shows “Position too old”
The Thuraya X5-Touch’s location information is being updated. This is done automatically
once the phone is powered on.