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Appendix
The touchscreen responds slowly or improperly
•
If you use a screen protector or optional accessories on the touchscreen, ensure that
they are installed properly or the touchscreen may not function properly.
•
If your hands are not clean while touching the screen, or if you tap the screen with
sharp objects or your fingertips, the touchscreen may malfunction.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Thuraya Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Thuraya Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and
turn it on again.
Force restart
If your device is frozen and unresponsive, press and hold the Power button for more than
7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the
Settings
app and tap
Backup & reset
Factory data reset
RESET
PHONE
.
Before performing the factory data reset, remember to make backup copies of all
important data stored in the device.
If you registered a Google account to the device, you must sign in to the same Google
account after resetting the device to access the same information.