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Thuraya X5-Touch, User Manual, Page: 2 / 72

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Table of Contents

Basics

3  Before you start
8  Device layout and functions
10  Notification icons
11 Battery
13  SIM cards
16  Turning on and connecting to 

the network

18 Phone
26 Contacts
31 Messages
32  Memory card (microSD card)

Apps and features

34  Installing or uninstalling apps
35 Navigation
40 SOS
42 Tracking
47  Other apps

Settings

48 Wi-Fi
48 Bluetooth
48 NFC
49  Data services
57 Display
58  Software update
59  Multi-function button
59  Screen capture

Appendix

60  Maintaining your Thuraya  

X5-Touch

61 Troubleshooting
65  Thuraya Short Codes
67  Frequency Bands
67 Specifications
68  Certification / Compliance / 

Warranty

Summary of Contents for X5-Touch

Page 1: ...User Guide Thuraya X5 Touch...

Page 2: ...card microSD card Apps and features 34 Installing or uninstalling apps 35 Navigation 40 SOS 42 Tracking 47 Other apps Settings 48 Wi Fi 48 Bluetooth 48 NFC 49 Data services 57 Display 58 Software upd...

Page 3: ...ess phones use are prohibited or when it may cause interference or danger SWITCH OFF IN HOSPITALS Follow any restrictions that are advised in a hospital Switch off the phone near medical equipment ROA...

Page 4: ...the battery or the connecting object Do not expose to temperatures exceeding 90 degrees Celsius Caution RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDI...

Page 5: ...the device in dusty or dirty areas Its moving parts and electronic components can be damaged Do not store the device in very hot areas High temperatures can shorten the life of the device and damage b...

Page 6: ...e sure the following parts are assembled properly USB cover Battery cover Earphone jack cover Antenna jack cover If these parts are not attached properly it may cause water or dust ingress resulting i...

Page 7: ...ies card Infosheet Optional accessory USB C adaptor If you want to use an external Micro USB charger You can purchase additional accessories from your local Thuraya retailer Make sure they are compati...

Page 8: ...s Device layout and functions Power button LED indicator SAT antenna SOS button Mic Speaker USB jack type C Volume button Volume button Multi function button Front camera Earphone jack Light sensor Re...

Page 9: ...tivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to th...

Page 10: ...SIM2 Missed call Speakerphone Call muted SOS call Fax call New SMS or MMS SMS MMS not sent received USB cable inserted Icon Meaning Sending files Downloading files FM Radio Screen capture Battery leve...

Page 11: ...eriods To save energy unplug the charger from the electric socket when not in use 1 Connect the USB C cable to the travel charger 2 Plug the cable into the device s USB C jack 3 Plug the travel charge...

Page 12: ...g the charging power The device supports Qualcomm Quick Charge 3 0 To use Fast charging on your device connect it to a battery charger that supports Adaptive fast charging or Quick Charge 3 0 You cann...

Page 13: ...or in both Nano SIM Nano SIM 1 2 SD SIM 1 SIM 2 Inserting the SIM card 1 Open the battery cover and remove the battery 2 Insert the SAT SIM card into the SIM1 slot with the gold colored contacts faci...

Page 14: ...SIM card settings Activate your SAT SIM GSM SIM or both and customize the SIM card settings Turning SIM on and off By tapping the icon next to SAT and GSM the SAT SIM GSM SIM or both can be turned on...

Page 15: ...GSM services and the Vodafone SIM card is used for SAT services This is especially useful if you have just one GSM SIM card and wish to use it sometimes for GSM services and other times for roaming i...

Page 16: ...to the network When the Thuraya X5 Touch is powered on the phone will search for the network and acquire location information Upon successful registration to the network the phone will display the inf...

Page 17: ...ellite signal icon in the notification bar the phone is yet to receive location information which is required for use in satellite mode Once Location update disappears and the flashing stops you will...

Page 18: ...e recipient s number Tap to make a SAT call or tap to make a GSM call Throughout your X5 Touch items related to the SAT network are denoted in Blue and items related to the GSM network are denoted in...

Page 19: ...arch for the contact and tap the icon to call them Make a call Choose whether to make a SAT call or a GSM call By ticking the checkbox Always use this for calls you can set it so that all future calls...

Page 20: ...If a network is not yet set there will be no icon and the contact will be called according to your selection To change the current setting tap or and select the preferred option Using speed dial Assig...

Page 21: ...ting a call When a call comes in hold and drag to the left of the large circle To reject an incoming call and send a message to the caller drag to the top of the large circle and select the message to...

Page 22: ...mbers and even merge multiple ongoing calls into a conference call 1 During a call tap the icon and either enter a phone number or select a contact from your contact list The first call is automatical...

Page 23: ...h a user in private All other calls are put on hold automatically To disconnect a particular user tap the icon You can include up to 6 users in the conference call by repeating steps 1 and 2 Satellite...

Page 24: ...ur call screen will be outlined in Blue If you are in an active GSM call your call screen will be outlined in Green To swap between calls click on the phone number or contact name of the person you wi...

Page 25: ...kerphone keep the Thuraya X5 Touch away from your ears Mute the microphone so that the other party cannot hear you Show or hide the keypad Record active call Hold the current call Dial a second call T...

Page 26: ...Creating a new contact 1 Launch the Contacts app and tap then select a storage location 2 Enter the contact information Enter contact information Add an image Select a storage location Add more infor...

Page 27: ...tacts app and tap Import export 2 Select the storage location to export contacts to 3 Tick contacts to export and tap OK Searching for contacts Launch the Contacts app Use one of the following search...

Page 28: ...e Contacts app and tap Import export Share all contacts 2 Select contacts and tap OK 3 Select a sharing method Saving and sharing profile Save and share your profile information 1 Launch the Contacts...

Page 29: ...ate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Merge contacts 2 Tick contacts and tap Deleting contacts 1 Launch the Contacts app 2 Touch and hold a contact i...

Page 30: ...ITES Creating groups 1 Launch the Contacts app and tap GROUPS 2 Select a group and tap Edit and enter contact name to add members 3 Tap to save the group information To add groups tap Add Group and en...

Page 31: ...ssage or tap to send a GSM message of characters of pages Add recipients from the contacts list Send GSM message Send SAT message Enter a message Attach files Choose sending format Add or Edit recipie...

Page 32: ...icroSD card fully into the slot with the gold colored contacts facing downwards Before removing the microSD card make sure to unmount it first from the software settings or there is a risk of your dat...

Page 33: ...hrough the File Manager After inserting a memory card into the Thuraya X5 Touch to explore its files go to File Manager SD card 1 Tap the File Manager 2 Tap the 3 Tap SD card The Thuraya X5 Touch supp...

Page 34: ...talling apps In addition to the pre installed apps you can install apps from the Google Play Store or from other sources Once an app was installed it will appear on the homescreen of the phone Uninsta...

Page 35: ...n information in various ways It supports GPS BeiDou and Glonass for maximum accuracy and flexibility To center the map to your current location tap on the center button You can create waypoints by ta...

Page 36: ...nsor and shows the direction relative to the geographic cardinal directions where the red needle points northwards North corresponds to 0 and the angles increase clockwise where east is 90 degrees sou...

Page 37: ...chosen intervals while moving The position logging data can be saved on the phone or PC according to your settings Open the log list tab to see the position logging data Tap on position logging butto...

Page 38: ...one go to Navigation Waypoints and tap New By selecting Relative position you will be able to compare two waypoints When comparing two waypoints always the upper one will be the reference point and th...

Page 39: ...the various navigation systems go to GNSS signal Find satellite To find the location of the nearest Thuraya satellite go to Find satellite Connect to PC To save the coordinates to a PC laptop go to Na...

Page 40: ...g SOS messages every 3 minutes to every 24 hours Change the format in which your coordinates will be received Once SOS has been set up tap Home for enabling SOS Call and or SOS Message Once at least o...

Page 41: ...rs GMS 7 Max 18 characters GMS 7 Message interval 3 minute to 24 hours Output format 1 DD ddddd 2 DD MM SS ss 3 DD MM SS 4 DD MM mm 5 MGRS 6 UTM 7 Google Maps You can activate SOS even when the X5 Tou...

Page 42: ...ime intervals amount of distance moved or when moving inside or outside of a preset geofence Under Settings you can program up to 10 message recipients SMS and or email and you can choose the format i...

Page 43: ...l be sent at preset time intervals Choose frequency of outgoing messages every 3 minutes to every 24 hours Output format 1 DD ddddd 2 DD MM SS ss 3 DD MM SS 4 DD MM mm 5 MGRS 6 UTM 7 Google Maps Up to...

Page 44: ...be sent based on the distance the user has moved Choose distance interval for outgoing messages every 100m to every 10 000km Output format 1 DD ddddd 2 DD MM SS ss 3 DD MM SS 4 DD MM mm 5 MGRS 6 UTM 7...

Page 45: ...geofence 3 points to 7 points Enter the coordinates in consecutive order to form a closed polygon The coordinates can be chosen directly on the map by tapping and holding on the desired position or th...

Page 46: ...e g moving along the blue line no coordinates will be sent However if you are outside the geofence e g moving along the green line your coordinates will be sent as outgoing messages every 3 minutes un...

Page 47: ...on outside the circle Calendar Manage your schedule by entering upcoming events or tasks in your planner Sound Recorder Make audio recordings or quick voice notes and save them to your phone FM Radio...

Page 48: ...listed Your device is visible to other devices while the Bluetooth settings screen is open 2 Select a device to pair with The devices will be connected when the other device accepts the Bluetooth conn...

Page 49: ...ya X5 Touch for your apps and messaging you have to activate the data service first Choose whether to use data via Thuraya GmPRS or terrestrial 4G 3G 2G on the phone 1 On the Settings screen tap SIM c...

Page 50: ...est Thuraya X5 Touch driver package from the Thuraya website or the included USB 2 Run the setup file the required drivers will be installed 3 Connect the X5 Touch to a computer using a USB data cable...

Page 51: ...for Thuraya GmPRS and terrestrial 4G 3G 2G which doesn t share bandwidth with the X5 Touch Step 1 Download the latest Thuraya X5 Touch driver package from the Thuraya website or the included USB Run...

Page 52: ...hen the modem installation is completed press Finish For GSM 4G 3G 2G data Select or right click on Start and go to Control Panel Phone and Modem Go to the Modems tab select the Thuraya X5 Touch HS US...

Page 53: ...nter connection name and press Connect Use the Internet via the newly created dial up connection For Windows 10 Right click on Start and select Control Panel Network and Internet Network and Sharing C...

Page 54: ...een tap More tap Tethering Personal Hotspot and tap the Personal Hotspot switch to activate it 2 Tap Set up Personal Hotspot to configure the hotspot name and password Personal Hotspot can be used to...

Page 55: ...ow to restrict data services and Wi Fi To choose which apps can use data services and Wi Fi or to restrict certain apps tap SIM cards tap Data management and tap or to control Internet access for SAT...

Page 56: ...kground data go to Settings Mobile Data usage Data saver and tap the On switch to activate it Once activated apps will only use data if they are in the foreground You can set data usage limits in Sett...

Page 57: ...en s brightness font size rotation settings and more Select a screen mode suitable for viewing movies or images or adjust the display colour to your preference Your Thuraya X5 Touch display can even b...

Page 58: ...About phone Updates OTA update SD card update Another way to update your device s software is via SD card Please download the latest Thuraya X5 Touch firmware from the Thuraya website and save it in t...

Page 59: ...5 Touch to 1 Open the Camera 2 Start Tracking Screen capture Press and hold the Volume Down button and the Power button simultaneously Captured screenshots will be saved in File manager Pictures Scree...

Page 60: ...e is working when it is needed Test the satellite connection of your Thuraya phone regularly especially if you have not used it for some time dial the free number 11 11 2 in satellite mode from your T...

Page 61: ...imes To unblock you must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the Thuraya SIM or GSM SIM card For more i...

Page 62: ...atal error Try the following solutions If the problem is still not resolved contact a Thuraya Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn of...

Page 63: ...unnecessary data such as cache or delete unused apps to free up storage space The Home button does not appear The navigation bar containing the Home button may disappear while using certain apps or f...

Page 64: ...a reset The factory reset will restore the settings on the phone to be as it was when shipped Personal settings like contacts and messages will be deleted The PIN PUK codes have been lost or forgotten...

Page 65: ...ive 24 hours a day Thuraya Voicemail Service 123 Access your voicemail and voicemail settings Prepaid main menu 150 Access the prepaid main menu to recharge and find out your phone number Prepaid acco...

Page 66: ...e Thuraya Call Me Back Service 1755 Send a free notification to another person to call you back Send the number in the following format to 1755 destination phone number Twitter SMS Services 1888 Send...

Page 67: ...ges Network Satellite LTE UMTS HSPA GSM OS Android 7 1 2 Nougat Chipset Qualcomm Snapdragon 625 MSM8953 processor CPU Octa core 2 0 GHz ARM Cortex A53 Memory Internal 16 GB 2 GB RAM External Up to 32...

Page 68: ...y bands The actual SAR level of an operating device can be below the maximum value because the device is designed to use only the power required to reach the network That amount changes depending on a...

Page 69: ...date of purchase Reconditioned replacement components parts units or materials may be used if the Product is repaired or replaced Costs incurred in the removal de installation or reinstallation of the...

Page 70: ...SE PRICE OF THE PRODUCT LESS REASONABLE AMOUNT FOR USE AND WEAR OR FOR ANY INCIDENTAL SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER OR FOR ANY DELAYS LOSS OF USE TIME PROFITS REVE...

Page 71: ...of electromagnetic fields which are in force in the countries listed in the Appendix A of the warranty service program for the Product at the moment this Limited Warranty is issued In addition the Pro...

Page 72: ...ommunications Company Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi and the Wi Fi logo are registered trademarks of the Wi Fi Alliance All other trademarks and copyrights ar...

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