Thuraya FDU-XT PLUS, User Manual

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FDU-XT PLUS User Guide
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There is not enough satellite signal strength
(minimum of two bars should be shown on the handset display, otherwise adjust the antenna).
Thuraya handset is not properly docked.
Thuraya handset is switched off.
FDU-XT PLUS is not switched on.
Connections are not proper and firm.
Common Problems
Problem Solution
Unable to make/receive calls
Check if PIN locking is enabled and if PIN code is correct.
Check if the RJ-11 cable is properly connected (when using an extension phone).
If the extension phone is not working, try to use the auxiliary handset. If you are able to make/receive calls with the
auxiliary handset, please check the functioning of the extension phone.
The auxiliary handset
is not working
Check whether the auxiliary handset is connected properly.
Speakerphone not
working
Make sure that the speakerphone is on.
Select appropriate volume level.
Unable to
send/receive fax
through RJ-11
Check if PIN locking is enabled and if PIN code is correct.
Check if the RJ-11 cable is properly connected.
Check if the fax machine is switched on and is functional.
Make sure that the Group3 fax machine is in auto response mode.
Check if the SAT signal level on the Thuraya handset is adequate.
Please note that not all Group3 fax machines are able to handle mobile transmission.
Unable to send/receive fax
through PC
Make sure that you have appropriate PC Fax software installed in your system for sending/receiving fax through PC.
Check parameters on the fax software that you are using.
Unable to pair a device
Check if Bluetooth of the FDU-XT PLUS is powered on.
Initialize FDU-XT PLUS Bluetooth.