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12. Troubleshooting

Your FDU-XT PLUS does not contain consumer serviceable components. 
You are advised not to carry out any kind of troubleshooting. In 
case you face any problems, contact the nearest service center. Only  
authorized service personnel can repair the equipment.

Use only the antennas and cables that have been provided with the 
unit or that have been specifically designed for your FDU-XT PLUS.

Unauthorized antennas, cables and cable length modification or  
attachments could damage the FDU-XT PLUS and may violate the 
relevant regulations, causing loss of performance and radio frequency 
(RF) energy above the recommended limits. If your FDU-XT PLUS’s 
antenna gets damaged, please take it to an authorized service center.

   Do not place the FDU-XT PLUS in a wet area.

   Do not expose the FDU-XT PLUS to temperatures higher 

than +55°C Celsius or less than 0°C Celsius.

   Do not expose the FDU-XT PLUS to moisture, dust etc.

   Do not expose the FDU-XT PLUS to direct sunlight.

   Do not disassemble the FDU-XT PLUS; this will void your 

warranty.

   Do not store it in hot areas. High temperatures can shorten 

the life of electronic devices, damage batteries, and warp 
or melt certain plastics.

   Do not drop, apply pressure or shake it. Rough handling 

can break internal circuit boards.

   Do not use chemicals, cleaning solvents, or strong  

detergents to clean it. Wipe it smoothly with a soft cloth.

   Do not paint it. Paint can clog the device’s moving parts 

and prevent proper operation.

If the FDU-XT PLUS, the phone, battery, charger or any accessory 
does not function properly, take it to your nearest authorized service 
center. The personnel there will assist you, and if necessary, arrange 
for service.

Summary of Contents for FDU-XT PLUS

Page 1: ...FDU XT PLUS USER GUIDE...

Page 2: ......

Page 3: ...PLUS 13 5 10 Docking the XT PRO or XT 14 5 11 Docking the XT PRO DUAL 14 5 12 Undocking the handset from the FDU XT PLUS 15 6 Receiving Making Voice Calls 16 6 1 Receiving Voice Calls 16 6 2 Making C...

Page 4: ...nces the capabilities of your Thuraya handset to meet your communication requirements both in the home office and on a vessel When a Thuraya handset is used with FDU XT PLUS the handset becomes a comm...

Page 5: ...m 3 2 Installing the Satellite Antenna The satellite antenna is a rectangular patch antenna and is supplied with mounting brackets 3 2 1 How to Install the Satellite Antenna 1 Mount the antenna onto a...

Page 6: ...age area Europe Africa Middle East Align your antenna towards the Thuraya 3 satellite if your location is within the Thuraya 3 coverage area Asia Australia In the overlapping areas you can approach ei...

Page 7: ...ace so that the drilled holes and the screw holders line up 5 Fix the antenna securely using the screws provided 6 Connect the other end of the GPS antenna cable on the reverse side of the FDU XT PLUS...

Page 8: ...gold to gold and silver to silver Tighten the connector and wrap the connected part using magnetic coupling vinyl tape or sealant to protect from water Mount the pipe to the underside of the antenna a...

Page 9: ...SAT port Secure the earth wire inside the hole located on the underside of the antenna and the other side of the wire to the mounting pole using bolts Seal the heads of the bolts using sealant Connec...

Page 10: ...e of the unit to allow the FDU XT PLUS to be hooked securely to a wall Interfaces for connecting external equipments such as Group 3 fax machines and PCs are provided at the reverse side of the unit F...

Page 11: ...DTE Port GPS Antenna Phone EXT Port for connection to external line phones Satellite Antenna Port Power Switch DC Jack USB DTE FAX EXT SAT GPS POWER 12V 36V d c AUX OUT Speakerphone Volume Up Power L...

Page 12: ...for brackets are provided on the back of the FDU XT PLUS 1 Find an appropriate location on the wall to mount the FDU XT PLUS 2 Place the bracket on the fixing location and mark the location of the scr...

Page 13: ...FDU XT PLUS at the RJ 11 interface using the included RJ 11 cable 1 Plug one end of the RJ 11 cable to the RJ 11 interface marked EXT on the FDU XT PLUS 2 Connect the other end of the RJ 11 cable to t...

Page 14: ...ce of the FDU XT PLUS To use the USB interface please install the USB drivers for the FDU XT PLUS first on your PC The drivers can be found on the Support CD provided with the product Contact your Ser...

Page 15: ...stay on 4 If not connected try again from Step 2 Press the Bluetooth Scanning button to pair with the previously paired device up to 3 last paired devices How to clear the Bluetooth connection history...

Page 16: ...fully the display of the phone will show Fixed Adapter 4 Ensure you have full signal strength on the display otherwise try to adjust the direction of the antennas Ensure that the dust caps on the reve...

Page 17: ...a locking function to prevent unwanted removal of the handset from the FDU XT PLUS The handset can only be removed if the lock is opened To remove the phone 1 Allow the handset to complete all ongoin...

Page 18: ...Incoming calls are indicated by 1 Ringing tone from the speakerphone optionally from the extension phone if attached or from the Bluetooth headset if connected 2 Flashing of the speakerphone LED and o...

Page 19: ...handset Method 2 1 Dial the destination number using Thuraya handset keypad while the auxiliary handset is on the cradle 2 Pick up the auxiliary handset Calling from the Extension Phone 1 Pick up the...

Page 20: ...e to Auxiliary Handset 1 Pick up the auxiliary handset during the call The call will be routed to the auxiliary handset Auxiliary Handset to Speakerphone 1 Press the speakerphone button on the FDU XT...

Page 21: ...XT PLUS during a call 6 5 Volume Control You can adjust the volume of the speakerphone auxiliary handset and ringtone using the Volume Up and Volume Down button on the FDU XT PLUS Adjusting auxiliary...

Page 22: ...n mute the microphone while in speakerphone mode by pressing the mute button You will then be able to hear the caller at the other end but the other party will not be able to hear you If you pick up t...

Page 23: ...US 2 Switch on the Group3 fax machine connected via the RJ 11 interface 3 Switch on the FDU XT PLUS 4 Place the fax sheet in the fax machine and dial the destination number followed by or 5 Press the...

Page 24: ...ith a PC Laptop While sending a fax through PC connected through the USB or DTE interface the fax software should be configured in the class 2 0 mode When sending a fax through Venta Fax or Hot Fax se...

Page 25: ...the USB or DTE serial interface of the FDU XT PLUS 3 Switch on the FDU XT PLUS 4 Start the data communication software of your PC 5 Enter the destination number 6 Select the data file to be sent 7 Use...

Page 26: ...satellite data Select Start Settings Control Panel System Device Manager Check the USB serial port number for FDU XT PLUS e g COM40 with the newly created USB serial port when the USB cable is connec...

Page 27: ...and Internet Network and Sharing Center Access Point Name APN GmPRS settings There are 3 Thuraya APNs available to use data in satellite mode to change the default setting On the Thuraya XT PRO DUAL...

Page 28: ...following procedure to make a call on the extension phone enter the PIN code telephone number or e g 0000 123456789 1 Connect the extension phone to the RJ 11 interface marked EXT on the reverse side...

Page 29: ...rmation of the PIN change 10 3 How to change the PIN code Please make sure you do not forget the new PIN code otherwise you need to bring the FDU XT PLUS to the Service Center in order to reset the un...

Page 30: ...ot place the FDU XT PLUS in a wet area Do not expose the FDU XT PLUS to temperatures higher than 55 C Celsius or less than 0 C Celsius Do not expose the FDU XT PLUS to moisture dust etc Do not expose...

Page 31: ...et is not working Check whether the auxiliary handset is connected properly Speakerphone not working Make sure that the speakerphone is on Select appropriate volume level Unable to send receive fax th...

Page 32: ...flashing if Bluetooth connected Incoming call The white LED on the Speakerphone button is on Speakerphone is on The white LED on the Bluetooth On Off button is on Bluetooth call is on The white LED on...

Page 33: ...and exclusive solution will be repair or replacement of the product APSI neither assumes nor authorizes any Authorized Service Center or any other person or entity to assume any other obligation or l...

Page 34: ...External G3 fax connection fax call Auxiliary handset connection voice call 1 x RS 232 serial connection 1 x USB PC connection 2 x SMA connections Satellite antenna connection GPS antenna connection...

Page 35: ......

Page 36: ...www thuraya com Thuraya Telecommunications Company Emall customer care thuraya com...

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