Thrane&Thrane Sailor 100 Satellite TV User Manual Download Page 31 | Manualshive

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Chapter 3: Troubleshooting

Troubleshooting guide

21

33333

Tr

ouble

shooting

Troubleshooting guide

Error messages

Active errors are indicated by a yellow triangle on the Dashboard page of the
Control Panel. To see further info see

Event list

on page 10.

Service and repair

Should your Thrane & Thrane product fail, please contact your dealer or
installer, or the nearest Thrane & Thrane partner. You will find the partner
details on

thrane.com

where you also find the Thrane & Thrane Self Service

Center web-portal, which may help you solving the problem.

Your dealer, installer or Thrane & Thrane partner will assist you whether the
need is user training, technical support, arranging on-site repair or sending
the product for repair.

Your dealer, installer or Thrane & Thrane partner will also take care of any
warranty issue.

Repacking for shipment

Should you need to send the product for repair, please read the below
information before packing the product.

The shipping carton has been carefully designed to protect the SAILOR 100
Satellite TV and its accessories during shipment. This carton and its associated
packing material should be used when repacking for shipment. Attach a tag
indicating the type of service required, return address, part number and full
serial number. Mark the carton FRAGILE to ensure careful handling.

Note

Correct shipment is the customer’s own responsibility.

98-136311.book Page 21 Friday, September 21, 2012 2:29 PM

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Summary of Contents for Sailor 100 Satellite TV

Page 1: ...USER MANUAL SAILOR 100 Satellite TV ...

Page 2: ......

Page 3: ...SAILOR 100 Satellite TV User Manual Document number 98 136311 A Release date September 21 2012 ...

Page 4: ...e the most current version e g from thrane com or from the distributor Thrane Thrane is not responsible for the content or accuracy of any translations or reproductions in whole or in part of this manual from any other source Copyright 2012 Thrane Thrane A S All rights reserved Printed in Denmark Trademark Acknowledgements Thrane Thrane is a registered trademark of Thrane Thrane A S in the Europea...

Page 5: ...OPERATE IN AN EXPLOSIVE ATMOSPHERE Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard KEEP AWAY FROM LIVE CIRCUITS Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel DO NOT SUBSTITUTE ...

Page 6: ...rding to the guidelines in this manual Manual overview Note that this manual does not cover installation of the system For information on installation refer to the SAILOR 100 Satellite TV Installation manual Part numbers for related manuals are listed in the next section This manual has the following chapters Introduction contains a brief description of the system Operation explains how to start u...

Page 7: ...uch the antenna To indicate what the user should select in the user interface Example Select SETTINGS LAN Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page Title and description Document number SAILOR 100 Satellite TV Installation manual 98 136280 Control Panel Installation manual TT 6006A and TT 6007A Message Terminal...

Page 8: ...vi ...

Page 9: ...ing started 3 Creating or editing a profile 5 Selecting the active profile 8 Deleting a profile 9 Event list 10 Help 11 About 11 Keypad and menus of the ACU 12 ACU display and keypad 12 Navigating the menus 13 The menu tree 14 Adjusting brightness of the display 18 Resetting the system 18 Chapter 3 Troubleshooting LEDs on the ACU 20 Troubleshooting guide 21 Error messages 21 Service and repair 21 ...

Page 10: ...Table of contents viii App A Conformity SAILOR 100 Satellite TV 23 CE LVD EMC 23 Index 25 ...

Page 11: ...Multiswitch or a SAILOR Transmodulator can be connected for TV distribution During installation all setup tasks are taken care of The system is easy to use You only have to select a new satellite profile if you wish to watch channels on a different satellite or you do not have coverage from the currently selected satellite If necessary you can add further satellite profiles to the list that has be...

Page 12: ...AILOR 100 Satellite TV is the Control Panel It has a touch screen You can tap through settings and menus to handle satellite profiles show status information and system messages The following screen shows the Dashboard ACU display for status and system parameters You can view status and system parameters in the display of the ACU ...

Page 13: ...escribe how to set up and use the SAILOR 100 Satellite TV using the Control Panel Getting started Creating or editing a profile Selecting the active profile Deleting a profile Event list Getting started Use the Control Panel for handling and selecting satellite profiles The unit is equipped with a touch screen an external keyboard is not required Note When reading status information in this applic...

Page 14: ...t is connected to the LAN port 4 at the rear of the ACU possibly through a switched network For details on ACU network configuration see the SAILOR 100 Satellite TV Installation manual 2 Press the on off button A couple of start up screens are displayed Wait until the Dashboard is displayed ACU connection OK System status information e g TRACKING When a yellow triangle is displayed in the section ...

Page 15: ...Now you can create satellite profiles Creating or editing a profile To create or edit a profile i e satellite profile do as follows 1 Tap the menu icon 2 Select Settings 3 Select Create profile or Edit profile 4 Fill in or edit the satellite profile name Note It is helpful to assign a name containing the location where the Satellite profile is to be used e g Gulf of Mexico or North Sea and possibl...

Page 16: ...st Create new profile The satellite closest to the ship s position is highlighted Edit profile The satellite currently selected for this profile is highlighted Note At some longitudes multiple satellites are co located In this case it is not important which is chosen as long as the longitude is correct The chosen satellite will be the one the system tracks but it will receive and forward the TV si...

Page 17: ...zontal Linear Vertical Circular Left hand or Circular Right hand Tracking frequency Frequency of the transponder e g 11 362 GHz Symbol rate Mega symbols per second e g 27 500 MS s 7 Tap Save to save the satellite profile 8 An information window is displayed Verify the data for the new profile and tap OK to close the window Note It is highly recommended always to use Automatic tracking ...

Page 18: ...4 A confirmation window is displayed Verify activation of the selected profile and tap OK to accept 5 The Dashboard is displayed again and the new profile is selected An azimuth adjustment is made if enabled during installation and the antenna turns to the new position and starts acquiring signal from the new satellite Note When you select another profile the antenna moves to the new position and ...

Page 19: ...ou don t use anymore You cannot delete the currently active profile To delete a profile do as follows 1 Tap the menu icon 2 Select Settings 3 Select Delete profile 4 Tap the profile you want to delete 5 A confirmation window is displayed Verify the profile name you want to delete and press OK to accept ...

Page 20: ...events and history of the system Notifications are earlier events they are cleared after 24 hours There are two ways to display the Event list Tap the menu icon and tap Event list or 1 Tap the yellow triangle in the lower right corner of the Control Panel 2 Tap Active events ...

Page 21: ...elp or use the links at the start to jump to a specific topic About Tap the menu icon and tap About About provides the following information Software version of the SAILOR 100 Satellite TV application Software version of the ACU is shown on the Dashboard page in the section Unit information IP address of the Control Panel Legal Notices with software licence information ...

Page 22: ... current state of the system You can also see events warnings errors and information and how the system has been configured Use the keypad to navigate through the menu tree 1 Current status of the SAILOR 100 Satellite TV NOT READY Waiting for input from GNSS e g GPS READY no satellite profile selected POINTING ANTENNA Locating the satellite ACQUIRING SIGNAL Acquiring the satellite signal TRACKING ...

Page 23: ... profile H horizontal V vertical L left hand R right hand 8 RX Rx RF tracking frequency in GHz After 1 hour the display is dimmed to lowest intensity Press any key to light up the display Navigating the menus Use the keypad to navigate the menus Press OK or to select a menu item Use the arrow keys and to go through the menu items or enter a number digit by digit Use the arrow keys and to go throug...

Page 24: ...use a connected PC and the web interface MAIN ANT ANTENNA NETWORK SATELLITE EVENTS POINTING POLARISATION GPS HEADING VERSIONS SERIAL NUMBERS EVENT EVENT 1 EVENT 2 EVENT EVENT n POSITION RX POLARISATION RX FREQUENCY NET PORT 1 2 IP PORT 1 2 MASK PORT 3 IP PORT 3 MASK PORT 4 IP PORT 4 MASK DEFAULT GATEWAY ANT 2 RX POLARISATION ANT 1 ANTENNA STATE ELEVATION AZIMUTH ANT 3 LATITUDE LONGITUDE FIX TYPE T...

Page 25: ...s ANTENNA Shows the current ADU parameters position software version and serial numbers of the ADU and ACU NETWORK Shows the IP addresses and netmasks of the LAN connectors of the ACU SATELLITE Current satellite information This information is selected using the web interface or the Control Panel EVENTS View system events Active events are shown as X ACTIVE EVENTS in the MAIN display Press OK to u...

Page 26: ...ACU ACU serial number ADU Serial number of the antenna ANTENNA menu Description NETWORK menu Description PORT 1 2 IP Current IP address for LAN 1 and LAN 2 MASK 1 2 Current netmask for LAN 1 and LAN 2 PORT 3 IP LAN 3 Current IP address of the SAILOR 100 Satellite TV web interface default 192 168 0 1 MASK 3 LAN 3 Current netmask of the SAILOR 100 Satellite TV web interface default 255 255 255 0 POR...

Page 27: ...HAND RIGHT HAND RX FREQUENCY Ku band receiving frequency of the active satellite EVENT menu Description EVENT In this menu all active events are listed Use and to go through the active events Events can be of the type WARNING or ERROR For a list of events see Event messages overview on page 1 If a new event occurs or there is a change in the event list while you are in the EVENTS menu a is shown i...

Page 28: ... is displayed XXX is the current brightness value 2 Hold OK pressed press for lighter or for darker display 3 Release OK to leave the brightness menu Resetting the system To reset the system do the following 1 Press and hold and until the ACU display shuts down and the ACU reboots 2 Wait until the system has rebooted and is operational again The last active satellite profile will be used ...

Page 29: ...roubleshooting 3 This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signalling It has the following sections LEDs on the ACU Troubleshooting guide Error messages Service and repair ...

Page 30: ...power TV Ready Steady green Tracking satellite Off Not tracking satellite Fail Pass LED Steady red A fault which prevents operation is present in the system ACU ADU Flashing green A Power On Self Test POST or Person Activated Self Test PAST in progress The current status is displayed Flashing red Active BITE Built In Test Equipment failure or warning The event is shown in the ACU display Steady gr...

Page 31: ...artner will assist you whether the need is user training technical support arranging on site repair or sending the product for repair Your dealer installer or Thrane Thrane partner will also take care of any warranty issue Repacking for shipment Should you need to send the product for repair please read the below information before packing the product The shipping carton has been carefully designe...

Page 32: ...indicating the type of service required return address part number and full serial number 2 Use a strong shipping container e g a double walled carton 3 Protect the front and rear panel with cardboard and insert a layer of shock absorbing material between all surfaces of the equipment and the sides of the container 4 Seal the shipping container securely 5 Mark the shipping container FRAGILE to ens...

Page 33: ...mity Conformity A SAILOR 100 Satellite TV CE LVD EMC The Thrane SAILOR 100 Satellite TV is CE certified LVD EMC directives as stated in the Declaration of Conformity with LVD and EMC Directives enclosed in copy on the next page ...

Page 34: ......

Page 35: ...formity 24 delete satellite profile 9 dim display 5 display brightness 18 dim 5 menu descriptions 15 menu tree 14 menus and keypad 12 navigation 13 DVB S 7 DVB S2 7 E edit satellite profile 5 error messages 21 event list 21 view 10 events display in Control Panel 10 I IP address Control panel 11 K keyboard 3 collapse 4 L LEDs on ACU 20 light indicators in ACU 20 M main menu 4 manual order number i...

Page 36: ... create or edit 5 delete 9 select active 8 R repair 21 reset 18 keys on ACU 18 system 18 S safety summary iii satellite profile create or edit 5 delete 9 select active 8 select satellite profile 8 service 21 shipment 21 software version ACU 11 control panel 11 start up 4 system ACU reset 18 system reset 18 T tracking properties 6 W warranty 21 ...

Page 37: ......

Page 38: ...info thrane com thrane com 98 136311 A ...

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