THOR Jayco NORTH POINT 2021, Owner'S Manual

Page: 16 / 209

14
Section 1: Warranty & Service
Customer Responsibility
It is important you read and understand all instructions and precautions before operating the
recreation vehicle. Even if you are an experienced RV’er we encourage you to thoroughly
read this Owner’s Manual, as well as the information contained in your Warranty Packet and
Chassis Guide (motorized only).
As technology advances, new improvements enter the RV industry every day, and each RV
manufacturer has its own unique manufacturing process.
Familiarize yourself with the Limited Warranty applicable to your recreation vehicle. There
are components that are excluded or warranted separately by their individual manufacturer’s
limited warranty (refer to the Warranty Packet or Chassis Guide if applicable).
As the new owner of the recreation vehicle, you are responsible for regular and proper
maintenance performed in accordance with this manual and the OEM manuals. Regular and
proper maintenance will help prevent conditions arising from neglect that are not covered by
the limited warranty. It is your responsibility and obligation to return your vehicle to your
dealer for repairs and service.
Change Of Address/Ownership
Please notify our Customer Service Department as soon as possible of a change of address
by writing or calling us. For notification of a change of ownership, please fill out the appro -
priate form located in this manual and mail it to Customer Service along with documentation
showing proof of ownership. Please include your current vehicle mileage (motorized only).
Suggestions For Obtaining Service
To help ensure your dealer provides the level of service you expect, here are some sugges-
tions we would like to make:
Contact your dealer at once… Do not wait until you are ready to use your RV. Your dealer
may not be able to service it immediately and/or the repair may require parts be ordered.
The dealer’s service department is busiest on Mondays, Fridays and before the holidays.
Prepare for the appointment… If you are having warranty work performed, be sure to
have the right papers with you. Take your warranty folder and have your vehicle informa-
tion available. All work to be performed may not be covered by the warranty. Discuss ad-
ditional charges with the service personnel.
Prepare a list… Provide your dealer with a written list of specific repairs needed. It is
important that you provide any vehicle repair history to the dealer’s service personnel.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
Be reasonable with your requests… If you leave a list with several items and you need
your vehicle returned back by a specific time, discuss the situation with the dealer’s service
personnel and list your items in order of priority. This may include making a second ap-
pointment for work not completed or parts that the dealer may need to order.
Don’t expect to look over the technician’s shoulder… Please don’t be offended if you are
told you cannot watch the work being done. Some insurance requirements forbid admission
of customers to the service area.
Inspect the work performed… Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction.
If you cannot return the vehicle immediately for repair, make an appointment as soon as
possible.