TroubleshooTIng
P15
English
7.0TroubleshooTIng
There may be various reasons for abnormal operation of the receiver. Check the receiver
according to the procedures shown below. If the receiver does not work properly after checking
it, please contact your local Service line or THOMSON dealer. Alternatively you can send a
support mail via our website:
www.thomsonstb.net
.
DonoT
open the receiver cover. It may
cause a dangerous situation and will void the warranty.
Problem
Possiblecause
Whattodo
IR sensor light
not lit
Mains lead unplugged/multipoint
connector switched off
Mains fuse blown
Check mains lead /switch
multipoint connector on
Check fuse
No signal found
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to switch
ON antenna power/external power
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna
Power ON/ connect external
power
No picture or
sound on TV
Scart is not selected on your TV
TV or DVD/VCR is not connected
to the mains.
TV is not switched on
Switch to correct Scart input
on TV
Connect your TV or DVD/VCR
to the mains.
Switch TV on
Scrambled channel
message
Channel is scrambled
Select alternative channel
No response to
remote control
Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on
Aim remote at front panel
Check for obstructions
Replace remote batteries
Forgotten PIN code
Contact local Service Hotline or
send email to our Support via
www.thomsonstb.net
After moving the
receiver to another
room / area you
are no longer able
to receive digital
reception
Antenna signals are too weak/
coming from different antenna
Antenna feed may come through
a distribution system which may
reduce the digital signal
Press the button on remote
3x to call up signal bars and
adjust antenna for (maximum)
reception or rescan channels
Try a direct feed from the
antenna
or try to use an active room
antenna
The receiver
switches off
automatically.
Auto Standby function enabled.
Disable auto standby. See
section 5.3.8 for details.
The USB storage
device is not
correctly working
Wrong format or other reasons
See chapter 1.5 Usage of
external USB devices
