P22
TroubLEShooTInG
Problem
Possible cause
What to do
No signal found
Aerial is disconnected
Aerial is damaged/
misaligned
Out of digital signal area
Active antenna requires to
switch ON antenna power/
external power
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna
Power ON/connect external
power
No picture or sound on TV
or amplifier
HDMI or SCART is not
selected on your TV or
amplifier or the unit is set to
higher resolution as the TV
supports.
TV/amplifier is not switched
on
Switch to correct TV/
amplifier input
Select lower resolution on
receiver
Switch TV/amplifier on.
Check if S/PDIF connection
is used.
Scrambled channel
Message
Channel is scrambled
Select alternative channel
No response to remote
control
Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on plug
Aim remote at front panel
Check for obstructions
Replace remote batteries
Forgotten PIN code
Forgotten channel lock
code
Default PIN is
1234
Contact local Service
Hotline or send email
to our Support via
www.thomsonstb.net
After moving the receiver
to another room/area
you are no longer able to
receive digital reception
Antenna signals are too
weak
The signal strength/quality
might be less than before, if
using an indoor antenna.
Press the
Info
button on
remote 3x to call up signal
bars and adjust antenna for
(maximum) reception
or rescan channels
When using an active
antenna, check antenna
power.
Try to use an outdoor
antenna.
The receiver switches off
automatically.
Auto Standby function
enabled.
Disable auto standby. See
section
7.3.8
for details.
