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THOMSON TG797n, Setup And User Manual

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THOMSON TG797n Setup And User Manual Download Page 108

DMS-CTC-20101208-0018 v1.0

100

Support

11.1 Setup Troubleshooting

Introduction

If you have trouble to install your Thomson Gateway with the Setup CD, try the suggested solutions in this 
section.

The Setup CD does not start automatically

If your computer runs:

Microsoft Windows 7 and Vista:

1

Click the Windows 

Start

 button.

2

In the 

Search programs and files

 box, type the following path: 

D:\Setup.exe

, where D stands for the 

drive letter of your CD- or DVD-ROM drive.

3

Press ENTER.

Microsoft Windows XP:

1

Click the Windows 

Start

 button.

2

Click 

Run

.

3

In the 

Open

 field, type the following path: 

D:\Setup.exe

, where D stands for the drive letter of your 

CD- or DVD-ROM drive.

Mac OS X:

1

On your desktop, double-click the CD icon.

2

Double-click 

Menu

.

Your Thomson Gateway has not been found

If you see this error during setup, make sure that:

The Thomson Gateway is turned on and fully initialized.

Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the 
help of your operating system.

No dedicated firewall device or router is placed between your computer and the Thomson Gateway.

No personal network security software (for example firewall software) is running on your computer.

Your computer is correctly connected to the Thomson Gateway.

Summary of Contents for TG797n

Page 1: ...Setup and User Guide THOMSON TG797n v2 Wireless n Multi Service VoIP ADSL2 Gateway with DECT ...

Page 2: ......

Page 3: ...THOMSON TG797n v2 Setup and User Guide ...

Page 4: ...marks of the Wi Fi Alliance UPnP is a certification mark of the UPnP Implementers Corporation DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Microsoft MS DOS Windows Windows NT and Windows Vista are either registered trad...

Page 5: ...1 3 1 Connecting the Thomson Gateway to your Service Provider s Network 22 3 2 Powering on the Thomson Gateway 25 3 3 Connecting Your Network Devices to the Thomson Gateway 26 3 3 1 Setting up a Wireless Connection 27 3 3 2 Setting up a Wired Connection 28 3 4 Configure the Thomson Gateway 29 4 Configuration Tools 31 4 1 Thomson Gateway GUI 32 4 1 1 Access 33 4 1 2 Components 34 4 1 3 Protecting A...

Page 6: ... 3 1 Activating a Telephony Service on your Thomson Gateway 54 6 3 2 Common Telephony Services 55 6 4 Viewing Call Logs 58 7 Saving Energy with Your Thomson Gateway 61 7 1 Code of Conduct v3 62 7 2 ECO Manager 63 7 3 Manually Switching Off Services to Reduce Power 64 8 Sharing Content on your Thomson Gateway 65 8 1 The Network File Server 67 8 2 The UPnP AV Media Server 70 8 2 1 Configuring the UP...

Page 7: ...e HTTP FTP to a Computer 87 9 3 Dynamic DNS 89 10 Internet Security 91 10 1 Parental Control 92 10 1 1 Configuring Content based Filtering 94 10 1 2 Adding Rules for Address Based Filtering 95 10 2 Firewall 97 11 Support 99 11 1 Setup Troubleshooting 100 11 2 General Thomson Gateway Troubleshooting 101 11 3 Wired Connection Troubleshooting 102 11 4 Wireless Connection Troubleshooting 103 11 5 Voic...

Page 8: ...DMS CTC 20101208 0018 v1 0 iv Contents ...

Page 9: ...e information visit us at www technicolor com Sample text indicates an internal cross reference Example If you want to know more about guide see 1 Introduction on page 7 Sample text indicates an important content related word Example To enter the network you must authenticate yourself Sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders...

Page 10: ...DMS CTC 20101208 0018 v1 0 2 About this Setup and User Guide ...

Page 11: ...ing Started Introduction This chapter gives you a brief overview of the main features and components of the Thomson Gateway After this chapter we will start with the installation Do not connect any cables to the Thomson Gateway until instructed to do so ...

Page 12: ...02 11n wireless access point For more information see 5 The Thomson Gateway Wireless Access Point on page 39 An Integrated Media Server allowing you to share your media with media players and other network devices For more information see 8 Sharing Content on your Thomson Gateway on page 65 Telephony features The Thomson Gateway offers Voice over IP VoIP connectivity for traditional phones DECT ph...

Page 13: ...mponents Overview This section provides an overview of the different components of the Thomson Gateway Topic Page 1 2 1 Power 6 1 2 2 Local Network Connection 7 1 2 3 Broadband Connection 8 1 2 4 Voice Connection 9 1 2 5 Buttons 10 1 2 6 Status LEDs 11 ...

Page 14: ...g Started 1 2 1 Power Overview Power inlet The power inlet allows you to connect the power supply Power switch The power switch allows you to power on off your Thomson Gateway Only use the power supply delivered with your Thomson Gateway ...

Page 15: ...puter to your local network For more information see 3 3 2 Setting up a Wired Connection on page 28 A LED may be provided per Ethernet port to indicate link integrity or activity USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies On your local network via the Network File server or the UPnP AV Media Server On Internet via FTP For m...

Page 16: ...DMS CTC 20101208 0018 v1 0 8 Getting Started 1 2 3 Broadband Connection Overview DSL port This port can be used to connect your Thomson Gateway to your service provider s DSL network DSL ...

Page 17: ...work PSTN When the VoIP connection is not available the Thomson Gateway will automatically switch from VoIP to the traditional telephone network For more information see 6 1 2 Connection to the Traditional Telephone Network on page 48 If your Thomson Gateway does not have a PSTN port this means that Your Thomson Gateways has an integrated filter The Thomson Gateway separates the phone signal from ...

Page 18: ...e station of the Thomson Gateway For more information see 6 1 1 Connecting a DECT Phone to Your Thomson Gateway on page 47 WPS button The WPS button allows you to add new wireless clients to your network in a swift and easy way without the need to enter any of your wireless settings manually For more information see 5 1 Connecting Your Wireless Client via WPS on page 40 Reset button The Reset butt...

Page 19: ...der active during upgrade Red Solid on Power on self test failed indicating device malfunction Orange Solid on Bootloader selftest Blinking Bootloader active during upgrade Off The Thomson Gateway is powered off Colour State Description Green Solid on Network device connected to the Ethernet switch Blinking Network device connected to the Ethernet switch and sending receiving data Off No Ethernet ...

Page 20: ... client registration phase Off Wireless access point disabled Colour State Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Off Thomson Gateway powered off Colour State Description Green Solid on Connected to the Internet no activity Blinking Connected to the Internet sending receiving data Red Solid on Failed to setup th...

Page 21: ...DMS CTC 20101208 0018 v1 0 13 Getting Started DECT LED Colour State Description Green Solid on DECT service up Blinking DECT activity or registering DECT clients Off DECT service down ...

Page 22: ...amlessly integrate your DECT phone into your Thomson Gateway Mounting the docking station on the Thomson Gateway Proceed as follows 1 On the bottom of you device remove the overlay covering the DECT slot 2 Insert the DECT cradle in the DECT slot 3 The DECT cradle is now ready for use You can now recharge the batteries of your DECT phone by placing it in the cradle ...

Page 23: ... your DECT phone For more information about registering DECT phones see 6 1 1 Connecting a DECT Phone to Your Thomson Gateway on page 47 How to remove the DECT cradle To remove the cradle from the Thomson Gateway 1 Turn the Thomson Gateway upside down 2 Support the DECT cradle with your hand and press the release button 3 Keep the release button down while removing the DECT cradle ...

Page 24: ... profile provided by your service provider at hand Local connection requirements Wireless connection If you want to connect your computer using a wireless connection your computer must be equipped with a WiFi certified wireless client adapter Wired connection If you want to connect a computer using a wired connection your computer must be equipped with an Ethernet Network Interface Card NIC Start ...

Page 25: ... higher Microsoft Windows Vista and higher Microsoft Windows XP Service Pack 2 SP2 and higher Mac OS X 10 6 Snow Leopard Mac OS X 10 5 Leopard Mac OS X 10 4 Tiger You must have administrative rights on your computer If you do not comply with these requirements use the 3 Manual Installation on page 21 Running the Setup wizard To start the Setup wizard 1 Insert the Setup CD into your computer s CD o...

Page 26: ...ateway and configure your local network Reconfigure my Thomson Gateway to fully reconfigure your Thomson Gateway Setup my computer to connect your computer to the Thomson Gateway network Documentation to view a list of the documentation that is available for your Thomson Gateway If you reconfigure your Thomson Gateway via the CD menu the Thomson Gateway will be reconfigured from scratch All your c...

Page 27: ...oubleshooting on page 100 Backup your configuration Once you successfully installed your Thomson Gateway it is recommend to backup your configuration This will allows you to return to this configuration when needed for example after misconfiguration For more information see 4 2 Backing Up Restoring your Configuration on page 37 Actual available items depend on the Setup CD delivered with your Thom...

Page 28: ...DMS CTC 20101208 0018 v1 0 20 Guided Installation ...

Page 29: ... to the Thomson Gateway For more information see 3 3 Connecting Your Network Devices to the Thomson Gateway on page 26 4 Configure your Thomson Gateway For more information see 3 4 Configure the Thomson Gateway on page 29 5 Connect your DECT phones For more information see 6 Telephony on page 45 6 Share your content or media on your local network continue with 8 Sharing Content on your Thomson Gat...

Page 30: ...ke A splitter filter is a box that typically has the following connectors A Line input This connector must be connected to the input signal that needs to be filtered A Phone PSTN output This connector offers filtered output signal It only contains the Voice component and can only be used for connecting phones A Modem DSL output optional This connector offers unfiltered output It contains both the ...

Page 31: ... A Thomson Gateway with integrated filter Proceed as follows 1 Take the DSL cable This is the gray cable that is included in your box 2 Plug one end of the cable in the grey DSL port on the back of your Thomson Gateway 3 Plug the other end of the cable In the DSL Modem output of your splitter filter Directly into the telephone wall outlet if there is no splitter filter between the network terminat...

Page 32: ... this is the traditional telephone network as a backup for your Voice over IP connection When the VoIP connection is down the Thomson Gateway will automatically switch back to the PSTN network To setup this backup connection 1 Take a Telephone Cable 2 Plug one end of the cable in the black PSTN port on the back of your Thomson Gateway 3 Plug the other end of the cable into the Phone output port of...

Page 33: ...e Proceed as follows 1 Connect the power cord to the power port of the Thomson Gateway 2 Plug the other end of the power cord into an electrical outlet 3 Press the power button to turn on the Thomson Gateway 4 Wait at least two minutes to allow the Thomson Gateway to complete the start up phase ...

Page 34: ...Your Network Devices to the Thomson Gateway Choose your connection method To connect your device via A wireless connection continue with 3 3 1 Setting up a Wireless Connection on page 27 A wired connection continue with 3 3 2 Setting up a Wired Connection on page 28 ...

Page 35: ...s ceilings between the wireless client and the access point Distance between the wireless client and the access point To fully benefit from the improved connection speed offered by the IEEE 802 11n standard it is recommended to only connect IEEE 802 11n wireless clients to your Thomson Gateway Connecting older for example IEEE 802 11g wireless clients may also slow down connection speed of the IEE...

Page 36: ... find a cable with yellow connectors This is the Ethernet cable Procedure Proceed as follows 1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your Thomson Gateway 2 Connect the other end of the Ethernet cable to your network device 3 Your network device is now connected to your network No additional configuration is needed unless specified by your service provider The...

Page 37: ...tion consult the help of your web browser Procedure Proceed as follows 1 Open your web browser 2 The Thomson Gateway informs you that you have not yet configured your Thomson Gateway If this window does not appear browse to http dsldevice lan or to the IP address of your Thomson Gateway by default 192 168 1 254 and click Thomson Gateway on the menu on the left hand side 3 Click Setup my Thomson Ga...

Page 38: ...DMS CTC 20101208 0018 v1 0 30 Manual Installation ...

Page 39: ...Gateway The Thomson Gateway Setup CD allows you to configure your Thomson Gateway and helps you to connect your computers to the Thomson Gateway For more information see 2 Guided Installation on page 17 The Thomson Gateway GUI allows you to configure your Thomson Gateway via your web browser For more information see 4 1 Thomson Gateway GUI on page 32 ...

Page 40: ...I Introduction The Thomson Gateway Graphical User Interface GUI allows you to configure your Thomson Gateway using your web browser Requirements JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Page 41: ... and password and click OK 4 The Thomson Gateway GUI appears Access the Thomson Gateway via UPnP You can also access the Thomson Gateway GUI using the Internet Gateway Device IGD icon if your computer runs one of the following operating systems Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP For more information see 9 1 UPnP on page 80 Remote access It is also possible to access t...

Page 42: ...homson Gateway Provides basic information on the Thomson Gateway Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to configure the network services and security settings of your Thomson Gateway Home Network Allows you to manage your local network Help Allows you to view context related help information Label Description 1 Menu 2 Login section 3 Langua...

Page 43: ...ic light Information messages indicated by a green traffic light Navigation bar The Navigation bar displays your current position in the Thomson Gateway GUI Some page are available in different configuration levels These pages have additional links for example Overview Configure in the right part of the navigation bar that allow you to switch between the configuration levels Content pane The conte...

Page 44: ...more information see 8 3 The FTP Server on page 74 How to change your password Proceed as follows 1 On the Toolbox menu click User Management 2 In the Pick a task list click Change my password 3 Enter your new password and click OK 4 Your new password is now active The next time that you log on to the Thomson Gateway GUI you will have to enter this password It is recommended to change the default ...

Page 45: ...k Save or Restore Configuration 4 Under Backup current configuration click Backup Configuration Now 5 The Thomson Gateway prompts you to save your backup file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see 4 1 Thomson Gateway GUI on page 32 2 On the Thomson Gateway menu click Configurati...

Page 46: ...rnet User name and Password Contains the user name and password are needed to access your Thomson Gateway remotely If wanted you can change the automatically generated password in the Password box 3 Click Enable Remote Assistance Accessing your Thomson Gateway from the Internet Proceed as follows 1 Open your web browser 2 Type the URL that was listed in the URL field on the Remote Assistance page ...

Page 47: ...mputer to a wireless access point Both built in and external for example via USB clients are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client Configuring your wireless clients For more information on how to establish a wireless connection to the Thomson Gateway see 5 1 Connecting Your Wireless Client via WPS on page 40 and 5...

Page 48: ...utton on the Thomson Gateway 2 The WPS button LED starts blinking orange This indicates that the Thomson Gateway is now searching for wireless clients that are in registration mode You now have two minutes to start WPS on your wireless client 3 Start WPS on your wireless client 4 The Thomson Gateway is now exchanging the security settings 5 At the end of the procedure the status of the WPS LED wil...

Page 49: ...reless manually For more information see 5 2 Connecting Your Wireless Client without WPS on page 42 Your wireless client is out of range If possible move your wireless client closer to your Thomson Gateway or use a wireless repeater to extend the range of your wireless network Another device is interfering on the selected wireless channel Change the wireless channel of your Thomson Gateway For mor...

Page 50: ...ally and you can t remember your settings try one of the following 1 Use a computer that is already connected to your network 2 Browse to the Technicolor Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 50 3 On the Home Network menu click Wireless 4 In the upper right corner click Details 5 Under Configuration you can find the network name SSID Security you can find the enc...

Page 51: ...on if you are sure that all your wireless clients support WPA2 WPA WPA2 This is a mixed mode In this mode WPA2 is the preferred encryption type but wireless clients do not support WPA2 can still use WPA as encryption type Choose this option if not all of your wireless clients support WPA2 or if you are not sure Wireless clients that support WPA2 will use WPA2 the others will use WPA WPA The first ...

Page 52: ...exadecimal characters characters from 0 to 9 and from A to F For example C54F48A5 6 In the WPA PSK Version list click the WPA version of your choice For more information see Encryption types on page 43 7 Click Apply 8 Reconnect your wireless client s to the Thomson Gateway using these new security settings For more information see 5 1 Connecting Your Wireless Client via WPS on page 40 or 5 2 Conne...

Page 53: ...our Internet Gateway Install VoIP software on your computer and make your phone calls via your computer The THOMSON solution With the Thomson Gateway you can make both VoIP and traditional telephone calls using a traditional analogue phone or A DECT phone If your Thomson Gateway is not powered the traditional telephone network if connected will automatically selected This way you are still able to...

Page 54: ...ormation see 6 1 1 Connecting a DECT Phone to Your Thomson Gateway on page 47 2 Connect your traditional phone s DECT base station or fax to the green Phone port s on the back panel of your Thomson Gateway 3 Connect your Thomson Gateway to the traditional network For more information see 6 1 2 Connection to the Traditional Telephone Network on page 48 4 Configure the VoIP service on your Thomson G...

Page 55: ...ut the Thomson Gateway in pairing mode You can do either of the following Press the DECT button on the Thomson Gateway until the DECT LED on the front panel starts flashing Via the Thomson Gateway GUI 1 On the Toolbox menu click Telephony 2 Under Pick a task click DECT pairing 2 Put your DECT phone in pairing mode Consult your DECT phone s user documentation to register your DECT phone 3 Your DECT...

Page 56: ...integrated filter check if your Thomson Gateway has a PSTN port on the back panel for more information see PSTN Port optional on page 9 If your Thomson Gateway has A PSTN port Connect the PSTN port to the Phone output of your filter or splitter No PSTN port no connections are needed This is a VoIP only variant All calls passing through the Thomson Gateway will be done via VoIP Be aware that if you...

Page 57: ...count settings Enter the proxy and registrar settings Proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 50 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Expert configure 4 Complete the following fields based on the settings provided by your VoIP provider Proxy Type the URL for example sip provider com or IP...

Page 58: ...ate with this VoIP account select All to use this VoIP account for all connected phone fixed DECT All DECT to use this VoIP account for all connected DECT phones DECT 1 2 3 4 5 to use this VoIP account for one specific DECT phone You can find the number of your DECT phone its display Phone 1 2 to use this VoIP account for the phone connected to the Phone 1 2 port of your Thomson Gateway 4 Click Ap...

Page 59: ...0 2 On the Toolbox menu click Address Book 3 The Address Book page appears For each contact you can provide the following information Business to make a call to the contact s business telephone number Home to make a call to the contacts home telephone number Mobile to make a call to the contact s mobile telephone number Other or SIP uri to make a call to the contact s VoIP telephone number E mail ...

Page 60: ...your contact appears on the screen A fixed phone your phone starts to ring 4 Pick up the phone 5 The Thomson Gateway is now initiating the call Your contact s phone is now ringing 6 At the end of the conversation click Done to go to the Last Calls page This page allows you to view the statistics of your last calls including the call that you just made You can use the buttons in the Remote Number c...

Page 61: ...hich services are supported or activated proceed as follows 1 Browse to the Thomson Gateway GUI For more information see 4 1 Thomson Gateway GUI on page 32 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Configure 4 In the Pick a task list click View Telephony Services 5 Under Telephony Services you can see the services that are supported by your provider In the Activated colum...

Page 62: ...bar click Configure 6 Under Telephony services you can now activate or deactivate the services of your choice To Activate a service select the check box next to the service Deactivate a service clear the check box next to the service 7 Click Apply Activating a Telephony Service via Your Phone To de activate one of the services just dial the corresponding code on your phone For example to activate ...

Page 63: ...n use the following functions To Press Illustration Put an active call on hold and enable a call set up the dial tone is generated R 2 Terminate the call on hold R 0 Terminate an active call and switch to the call on hold R 1 Retrieve the call on hold when there is no active call R 1 Terminate an active call and enables a call set up the dial tone is generated R 9 B A You on hold dial tone B A You...

Page 64: ...an active call and an incoming call R 2 B A You active B A You active incoming You press R 1 B A You active B A You active incoming You press R 0 B A You on hold active B A You active on hold You press R 2 B A You on hold active B A You active incoming You press R 2 To Press Illustration Establish a conference call or 3 party connection R 3 During a conference call put B and C on hold R 2 During a...

Page 65: ...1208 0018 v1 0 57 Telephony Call Transfer If the Call Transfer service is activated you can use the following functions To Press Illustration Transfer a call R 4 B A You active B A You on hold active You press R 4 ...

Page 66: ...click Telephony 3 The Telephony page appears On this page you can see an overview of your last calls 4 To view more detailed statistics click View telephony statistics and logs in the Pick a task list Used icons The call logs use the following icons to illustrate the call type Calling a contact from the call log You can immediately start a new call to one of these contacts by clicking the button i...

Page 67: ...DMS CTC 20101208 0018 v1 0 59 Telephony ...

Page 68: ...DMS CTC 20101208 0018 v1 0 60 Telephony ...

Page 69: ... Conduct v3 on page 62 THOMSON power saving innovations On top of the CoC v3 measures THOMSON has developed the eco Manager to further reduce the power consumption This system constantly monitors the services provided by the Thomson Gateway and automatically switches unused services to an ECO friendly state For more information see 2 2 eco Manager on page 5 Next to this automated tool you can also...

Page 70: ...itch to low power mode This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity Example Take the following example The user switches off his computer at 20 00 There are no other devices connected to the Thomson Gateway The Thomson Gateway switches to low power mode This results in a considerable drop in the ...

Page 71: ...clients are detected the wireless access point is fully powered again This is only possible if there are no devices connected to the Thomson Gateway Power reduction is enabled by default but it is possible to disable it via the Thomson Gateway GUI Proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 50 2 Under Home Network click Wi...

Page 72: ...r Thomson Gateway for a longer time for example you are going on holiday you should consider to turn off the Thomson Gateway This way no energy will be consumed at all However be aware that if you turn off the Thomson Gateway all services provided by the Thomson Gateway that require access to the Internet will not be available For example No VoIP calls can be made received You will no longer be ab...

Page 73: ...s three types of services to share your content The following table gives a you a brief overview of the main functions Network File Server UPnP AV Media Server FTP Server Function Store and access your data on your local network Make media files available for UPnP AV capable devices like Media players Set Top boxes from your local network Store and access your data from the Internet Access Read an...

Page 74: ...lug your USB memory stick or external hard disk in one of the USB port s of your Thomson Gateway By using a USB hub you can connect up to five USB mass storage devices to the Thomson Gateway Do not remove your USB storage device without stopping it first otherwise data might be lost For more information see 8 5 Safely Removing your USB Storage Device on page 78 ...

Page 75: ...rver Windows Networking you can change the following settings Server Name Enter the name that you want to use to access the Thomson Gateway Server Description Add a short description for what kind of data is stored on the USB storage device Workgroup Enter the same workgroup as used by your computer s Server Enabled Select this option to enable the Network File Server 5 Click Apply 6 All users con...

Page 76: ...a1 and Disk_a2 If multiple storage devices are inserted the first one is listed as Disk_a1 the second one as Disk_b1 and so on If the partition is a managed partition only the Media and Shared folders of the managed partition are displayed For more information on managed partitions see 8 4 Managing your Shared Content on page 76 4 If you plan to frequently use this folder it might be useful to map...

Page 77: ...n the Server Address box type smb server name where server name is the Server Name you assigned to your USB storage device default smb THOMSON 3 The following window appears Select Guest and click Connect 4 If prompted select the partition that you want to open and click OK 5 Your USB storage device is now mounted and is displayed on your desktop If you did not provide a server name type smb 192 1...

Page 78: ...certified devices To allow you to access your media in a quick and easy way the Thomson Gateway scans your storage device for meta data information for example title artist album and stores it in a database When you are looking for a file the Thomson Gateway can simply query the database instead of having to go through all the files UPnP AV network components A UPnP AV network consists of the foll...

Page 79: ...nfigure 4 Under UPnP AV Media Server click Server Enabled 5 Click Apply Media Database When you plug in your USB storage device the Thomson Gateway will automatically start building the media database This database contains all meta data of the media files stored on your USB storage device To view the status of the media database 1 Browse to the Technicolor Gateway GUI For more information see 4 1...

Page 80: ...etwork are able to view this list and play or view items from this list On your UPnP AV renderer the Thomson Gateway s UPnP AV media server will be listed as THOMSON TGXXX Below you can find a screenshot taken on a smartphone with a UPnP AV client Via this entry you can browse to your media files Windows 7 Windows 7 has native support for UPnP AV It automatically detects UPnP AV and makes your med...

Page 81: ... you will find the Thomson Gateway s UPnP AV Media Server displayed as THOMSON TGXXX 3 Double click the Thomson Gateway s UPnP AV Media Server to access your media files 4 Windows Media Player starts up Your Thomson Gateway s UPnP AV Media Server is listed on the left This entry allows you to browse to your media files ...

Page 82: ... Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 50 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Enable the FTP Server and select the managed partition Proceed as follows 1 Browse to the Technicolor Gateway ...

Page 83: ...he Thomson Gateway network you can also access the FTP server using its local address 192 168 1 253 Additional configuration Because most service providers use dynamic IP addresses the IP address of your Internet connection may change frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP addre...

Page 84: ...ing servers The Network File Server For more information see 8 1 The Network File Server UPnP AV Media Server For more information see 8 2 The UPnP AV Media Server Shared folder The Shared folder is a folder to share files both on the local network and the Internet This folder can only be accessed via the following server The Network File Server For more information see 8 1 The Network File Server...

Page 85: ... want to configure as Managed Partition 5 Click Apply Result The Thomson Gateway creates following folders Media Use this folder to share your media files with others users on your network You can store your media files in following subfolders Movies Music Pictures Shared Use this folder to share your other data with other users on your network Optionally users can also access this folder using FT...

Page 86: ...age device from the Thomson Gateway you may loose your data To avoid this you must first stop your USB storage device Stopping your USB storage device Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Toolbox menu click Content Sharing 3 In the Navigation bar click Configure 4 Click Stop 5 Unplug your USB storage device from the Thomson Gateway ...

Page 87: ... will take a closer look at following features Feature availability Depending on the configuration offered by your service provider some features may not be available on your Thomson Gateway For more information contact your service provider Topic Page 9 1 UPnP 80 9 2 Assigning a service HTTP FTP to a Computer 87 9 3 Dynamic DNS 89 ...

Page 88: ...ee 9 1 1 Accessing Your Thomson Gateway via UPnP on page 81 If you are using a PPP connection to connect to the Internet you can enable disable your Internet connection without having to open the Thomson Gateway GUI For more information see 9 1 2 Managing your Internet connection via UPnP on page 82 You do not have to manually create port mappings to run services on a computer The automatic port c...

Page 89: ...art menu click Network 2 The Network window appears 3 Right click your Thomson Gateway displayed as THOMSON TGXXX and click View device web page 4 The Thomson Gateway GUI appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your Thomson Gateway displayed as THOMSON TGXXX 4 The Thomson Gateway GUI appears ...

Page 90: ...indows Start menu click Network 2 The Network window appears 3 Right click your Thomson Gateway displayed as THOMSON TGXXX 4 If you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control Panel windo...

Page 91: ...ight click the Internet Connection icon you can connect disconnect your connection to the Internet Disabling this feature To prevent that users can connect disconnect you can enable Extended Security This feature is enabled by default For more information see 9 1 3 Configuring UPnP on the Thomson Gateway on page 84 ...

Page 92: ... 4 Click Apply Extended Security If Extended Security is enabled only limited UPnP operation between the host and the Thomson Gateway is allowed A local host is not allowed to connect disconnect the Thomson Gateway Internet connection You can then only connect disconnect the Internet connection via the Thomson Gateway GUI Address translation mappings can only be added or changed via UPnP for the h...

Page 93: ...ars In the Components list select Networking Services and click Details 5 The Networking Services window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit Adding IG...

Page 94: ...4 The Windows Components Wizard appears Select Networking Services in the Components list and click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was...

Page 95: ... which computer it has to send this message If the incoming message is a response to an outgoing message originating from one of your computers the Thomson Gateway sends the incoming message to this computer If your are running a server or an application that acts as a server for example a HTTP server Internet game the initial message will come from the Internet and the Thomson Gateway has no info...

Page 96: ...pplication it has to forward these messages to a specific computer Proceed as follows to do so 1 Browse to the Technicolor Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 50 2 On the Toolbox menu click Game Application Sharing 3 In the Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want ...

Page 97: ...dns org www no ip com www dtdns com Procedure Proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 50 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Interface li...

Page 98: ...DMS CTC 20101208 0018 v1 0 90 Thomson Gateway Network Services ...

Page 99: ...0101208 0018 v1 0 91 Internet Security 10 Internet Security Overview The Thomson Gateway offers various options to secure your network and network connection Topic Page 10 1 Parental Control 92 10 2 Firewall 97 ...

Page 100: ...ased on their content category for example pornography instead of their URL This way you only need to select the appropriate categories and the content category server takes care of the rest This content category server is updated at regular intervals Combining the two filters Address based filtering has priority over content based filtering This means that when you are blocking a specific categor...

Page 101: ... 6 If you want to make exceptions for specific web sites add the necessary rules in the address based filter For more information see 10 1 2 Adding Rules for Address Based Filtering on page 95 Option 2 address based filter only Take this option if content filtering is not available on your Thomson Gateway or you don t want to use it To configure address based filtering 1 Browse to the Thomson Gate...

Page 102: ... of the content that will be blocked for this level click the Edit link next to the content level If needed you can change the Name Description and Configuration of the content level 4 Click Apply after you have made your changes Creating your own content level Proceed as follows 1 In the Pick a task list click Create a new content level 2 Enter a Name and Description for your content level and cl...

Page 103: ...a specific web site Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type the URL of the Web site you want to block for example mail provider com in the Web Site box 5 In the Action list click Block 6 Click Add Allow access to a specific web site Proceed as follows 1 Browse to the Th...

Page 104: ... mycompany com internetpolicy htm in the Redirect box 7 Click Add Redirect all web sites Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type in the Web Site box 5 Click Redirect in the Action list 6 Type the URL of the Web site you want to redirect to for example mycompany com inte...

Page 105: ...llowed to pass through your Thomson Gateway including Game and Application Sharing This is the default firewall level Changing the security level Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Toolbox menu click Firewall 3 The Firewall page appears In the upper right corner click Configure 4 Under Security Settings select the security level of your choice and click Apply Creating ...

Page 106: ...ge The Service type of the traffic this can be a protocol DNS SMTP or a specific Thomson Gateway system service 8 Select an Action that should be done on traffic for which the firewall rules applies Accept to allow the traffic to pass Deny to drop the traffic without notification Count to let the traffic pass but count it Hits 9 Click Apply Use Any as IP address in case all traffic for the interfa...

Page 107: ... not resolve the problem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 11 1 Setup Troubleshooting 100 11 2 General Thomson Gateway Troubleshooting 101 11 3 Wired Connection Troubleshooting 103 11 4 Wireless Connection Troubleshooting 103 11 5 Voice over IP Troubleshooting 104 11 6 Reset to Factory Def...

Page 108: ... Click Run 3 In the Open field type the following path D Setup exe where D stands for the drive letter of your CD or DVD ROM drive Mac OS X 1 On your desktop double click the CD icon 2 Double click Menu Your Thomson Gateway has not been found If you see this error during setup make sure that The Thomson Gateway is turned on and fully initialized Your computer has a valid IP address that is any add...

Page 109: ...telephone line For more information contact your Internet Service Provider The Internet LED does not light up If you must authenticate to connect to the Internet make sure that your user name and password are correct Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Broadband menu click Internet Services 3 Under Internet click View More 4 Check your user name 5 Re enter your password...

Page 110: ...hooting Ethernet LED does not light up Make sure that The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors ...

Page 111: ...wireless client manager If the signal is low try to reposition the Thomson Gateway or if available redirect the antenna s of the Thomson Gateway for optimal performance Change the wireless channel Use WPA 2 PSK as encryption For more information see 5 3 Securing Your Wireless Connection on page 43 Change the wireless channel Proceed as follows 1 Browse to the Thomson Gateway GUI 2 Under Home Netwo...

Page 112: ...raditional telephone network PSTN If you have problems calling via the traditional telephone network check whether Your phone is correctly connected to the Thomson Gateway Your phone is working on the PSTN network Connect your phone directly to PSTN Try to make a phone call The Forced FXO service is activated this means that your service provider may request you to dial an extra prefix for making ...

Page 113: ...t on page 39 Methods You can choose between Resetting the Thomson Gateway via the Thomson Gateway GUI Reset the Thomson Gateway via the Reset button Resetting the Thomson Gateway via the Thomson Gateway GUI Proceed as follows 1 Browse to the Thomson Gateway GUI 2 On the Thomson Gateway menu click Configuration 3 In the Pick a task list click Reset my Thomson Gateway 4 The Thomson Gateway restores ...

Page 114: ... 2 Push the Reset button for 7 seconds and the release it 3 The Thomson Gateway restarts Your system administrator may have disabled the physical reset button of the Thomson Gateway In this case a hardware reset to defaults is not possible ...

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Page 116: ...THOMSON Telecom Belgium NV Prins Boudewijnlaan 47 2650 Edegem Belgium www technicolor com Technicolor 2011 All rights reserved DMS CTC 20101208 0018 v1 0 ...

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