THOMSON 780 (WL) User Manual Download Page 77

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E-DOC-CTC-20051017-0149 v1.0

Chapter 5

SpeedTouch™ Web Interface

5.5.1 Remote Assistance

Enabling Remote

Assistance

The

Remote Assistance

page allows you to make your SpeedTouch™ accessible for

remote support.

Proceed as follows to use remote assistance:

If necessary, type a password in the

Password

box.

Click

Enable Remote Assistance

Pass the information listed under:

URL

Username

Password

to your technical support, in order for them to be able to access your
SpeedTouch™.

Terminating remote

assistance

The remote assistance session ends:

if the technical support disables remote assistance.

after 20 minutes of inactivity.

after restarting your SpeedTouch™.

If you want to enable remote assistance, you must be connected to the
Internet.

Once the technical support is connected, no other connections can be
made.

Summary of Contents for 780 (WL)

Page 1: ...SpeedTouch 780 WL Residential ADSL Gateway with VoIP SIP User s Guide V o ice In te rn e t D S L W L A N U S B E th e rn e t P o w e r...

Page 2: ......

Page 3: ...SpeedTouch 780 WL User s Guide SIP...

Page 4: ...Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Alli ance their respective logos and Wi Fi Protected Access are trademarks of the Wi Fi Alliance UPnP is a certification mark of the UPnP Implementers Corporation Micr...

Page 5: ...ia FTP 10 1 2 4 Remote Assistance 13 2 Local Network Setup 15 2 1 Wired Ethernet 16 2 2 USB 17 2 3 Wireless Ethernet 20 2 3 1 Wireless Basics 21 2 3 2 Connecting Wireless Clients for the First Time 23...

Page 6: ...1 3 Navigation Bar 51 5 1 4 Notification Area 52 5 1 5 Tasks 53 5 2 Home 54 5 3 SpeedTouch 55 5 3 1 Information 56 5 3 2 SpeedTouch Easy Setup 57 5 3 3 Restart 58 5 3 4 Configuration 59 5 3 5 Back up...

Page 7: ...ntrol 82 5 5 10 Web Filtering Activation 85 5 5 11 Content Level 86 5 5 12 New Content Level 87 5 5 13 Firewall 89 5 5 14 Intrusion Detection 92 5 5 15 Dynamic DNS 93 5 5 16 User Management 94 5 5 17...

Page 8: ...eshooting 115 6 1 General SpeedTouch Troubleshooting 116 6 1 1 Wired Ethernet Troubleshooting 117 6 1 2 Wireless Ethernet Troubleshooting 118 6 2 UPnP on Windows XP Systems 119 6 3 Voice over IP Troub...

Page 9: ...ously develops new solutions but is also committed to improve its existing products For suggestions regarding this document please contact documentation speedtouch thomson net For more information on...

Page 10: ...About this User s Guide 2 E DOC CTC 20051017 0149 v1 0...

Page 11: ...nternet at high speed make and receive phone calls over the Internet or over the traditional phone line all combined in one device Installation For more information on how to set up install and wire y...

Page 12: ...eaning of the different LEDs Indicator Description Name Colour State Power Green Solid on Power on normal operation Red Solid on Power on self test failed indicating device malfunction Orange Solid on...

Page 13: ...curity Solid on No wireless activity no security Red green Toggling Wireless client registration phase Off WLAN disabled DSL Green Blinking Pending DSL line synchronisation Solid on DSL line synchroni...

Page 14: ...S For more information see 1 2 1 Access via the Web Interface on page 7 Command Line Interface CLI Fine tune your SpeedTouch configuration For more information see 1 2 2 Access via CLI on page 8 File...

Page 15: ...254 by default The SpeedTouch Home page appears from where you can navigate to all the configurable aspects of the SpeedTouch For more information on the Web pages see 5 SpeedTouch Web Interface on pa...

Page 16: ...terface CLI via A Telnet session This requires a TCP IP connection between the host from which the Telnet session is opened and the SpeedTouch Your SpeedTouch and the connected computer must have an I...

Page 17: ...dow In Microsoft Windows XP for instance 1 On the Windows taskbar click Start 2 Select All Programs Accessories Command Prompt In the Command Prompt window At the prompt type telnet followed by the IP...

Page 18: ...he IP address of your SpeedTouch 192 168 1 254 by default 3 Enter your SpeedTouch security user name and password The example below shows an FTP session to the SpeedTouch file system File system struc...

Page 19: ...oot NO read write dl read write Use the command to cd access another directory than the one currently open Example ftp cd dl dir list the directory files Example ftp dir bin set the transfer mode to b...

Page 20: ...e transfer At the ftp prompt type hash and press ENTER home doejohn 1 ftp 192 168 1 254 Connected to 192 168 1 254 220 Inactivity timer 120 seconds Use site idle secs to change Name 192 168 1 254 doej...

Page 21: ...t Toolbox Remote Assistance 3 Click Enable Remote Assistance 4 Provide the following parameters to your help desk URL the HTTPS link User name Password Your ISP is now able to access your SpeedTouch v...

Page 22: ...14 E DOC CTC 20051017 0149 v1 0 Chapter 1 Getting to know your SpeedTouch...

Page 23: ...tup Introduction The SpeedTouch offers you the following local networking solutions Wired Ethernet USB v1 1 Wireless Ethernet on the SpeedTouch 780 WL Device settings Once you have connected a device...

Page 24: ...information see Device settings on page 15 Managed Ethernet switch Your SpeedTouch intelligently switches data between the devices on your LAN using priority queuing to ensure that higher priority mes...

Page 25: ...or compatible 32 megabytes MB of memory 30 MB of free disk space For Microsoft Windows 2000 XP Pentium II processor or compatible 64 MB of memory 30 MB of free disk space For Mac OS X 128 MB of memory...

Page 26: ...omputer s USB port is marked with the same USB symbol Microsoft Windows will automatically recognise the Thomson USB Remote NDIS device The Windows Found New Hardware Wizard appears This wizard will g...

Page 27: ...ert the blue USB cable into the SpeedTouch USB port marked with the USB logo 2 Plug the other end of the USB cable into one of the USB port s of your computer In most cases your computer s USB port is...

Page 28: ...o be able to use WDS you will need to introduce an additional WDS enabled access point into your wireless network To be able to connect the computers make sure that a wireless client adapter WLAN clie...

Page 29: ...ervice Set ID SSID also referred to as Network Name Wireless clients must be part of this SSID environment in order to be able to communicate with other clients on the W LAN including the SpeedTouch R...

Page 30: ...zontal plane are favoured Please note that the antenna characteristics are influenced by the environment that is by reflections of the radio signal against walls or ceilings It is advisable to use the...

Page 31: ...e Make sure that The SpeedTouch is turned on and ready for service The SpeedTouch is in its default configuration If necessary reset the SpeedTouch to its default configuration See 6 4 Reset to Factor...

Page 32: ...ess client to the SpeedTouch 1 Click the network icon in the notification area The Wireless Network Connection window appears 2 In the Choose a wireless network list select the SpeedTouch wireless net...

Page 33: ...lised Your Network Name SSID ACL setting Data encryption Security settings To personalise the wireless security settings on your SpeedTouch 1 Go to the SpeedTouch Web pages 2 In the menu select Home N...

Page 34: ...vels of security Security disabled default No security the data will not be encrypted no authentication process will be used WEP Wired Equivalent Privacy Traffic between the SpeedTouch and the clients...

Page 35: ...out additional configuration New stations are allowed via registration you have to register your wireless client s For more information see Registering clients via Web pages on page 27 New stations ar...

Page 36: ...quired the network key within the time frame of one minute will be added to the table The SpeedTouch automatically saves your current configuration at the end of the registration phase 2 Successfully...

Page 37: ...edTouch 180 The following illustration depicts two WDS enabled devices communicating via WDS Preconditions Make sure that Your wireless repeater is be WDS enabled Both your SpeedTouch and your wireles...

Page 38: ...Pick a task list click Configure WDS 6 Select WDS Enabled 7 In the Pick a task list click Scan for wireless access points A warning is displayed 8 Click OK The SpeedTouch scans for access points on t...

Page 39: ...acket services with embedded PPP client Connection protocols The applied connection protocol model depends on the service profile you selected to configure the SpeedTouch and should correspond with th...

Page 40: ...oadband PPPoE dial in application The PPP over Ethernet connection scenario provides PPP like dial in behaviour over the virtual Ethernet segment To be able to use a broadband dial in application on y...

Page 41: ...ion 1 Open a Web browser on your computer and browse to the SpeedTouch Web pages see 1 2 1 Access via the Web Interface on page 7 for more information The SpeedTouch home page appears by default 2 Cli...

Page 42: ...session Proceed as follows to close an active PPP connection 1 Go to the SpeedTouch Web pages 2 Click Disconnect at the appropriate broadband connection The SpeedTouch embedded PPP dial in client clos...

Page 43: ...n page 120 UPnP is enabled on your SpeedTouch To enable UPnP see 5 5 5 Game Application Sharing on page 76 Starting an Internet session Proceed as follows to start an Internet session 1 In the Windows...

Page 44: ...an Internet session 1 In the Windows taskbar click Start 2 Select Settings Control Panel Network and Internet Connections Network Connections 3 In the Network Connections window right click the Intern...

Page 45: ...faxes over your Internet connection or over the traditional phone line What you need from your ISP The following SIP configuration parameters are provided by your ISP Uniform Resource Identifier URI U...

Page 46: ...eded Telephony configuration The telephony service might already have been configured on your SpeedTouch during initial setup If not follow the instructions below Enable the telephony service Assign p...

Page 47: ...u select Toolbox Telephony 3 In the upper right corner click Configure 4 Assign phone numbers to phone port 1 FXS1 and phone port 2 FXS2 If you want to use the same number for both ports select Port a...

Page 48: ...nents are explained below Proxy The SIP proxy server at your provider s forwards signalling messages between the caller and callee Registrar The SIP registrar resembles a DNS as it matches your URI wi...

Page 49: ...phone ports Proceed as follows 1 Go to the SpeedTouch Web pages 2 In the menu select Toolbox Telephony 3 In the upper right corner click Configure 4 In the Pick a task list click Use multiple identit...

Page 50: ...of incoming or outgoing calls per phone Call Log detailed statistics per call Proceed as follows to retrieve the statistics 1 Go to the SpeedTouch Web pages http speedtouch lan or 192 168 1 254 2 In...

Page 51: ...all 3 Parties Allows you to make a conference call Calling Line Identification Presentation CLIP Allows you to see the phone number of the person who is calling you on your phone display If you cannot...

Page 52: ...right corner click Configure 4 In the Pick a task list click Configure telephony services A list of telephony services provided by your Service Provider appears 5 Select the services you want to activ...

Page 53: ...on hold 2 Wait for the dialling tone and dial the number of person B 3 Dial R 2 to switch back to person A Person B is put on hold Call Waiting You are in a phone conversation with person A while per...

Page 54: ...ence call has been established you can 1 Dial R 2 to put the 2 calls on hold 2 Dial R 3 to retrieve the 2 held calls CLIR on call basis It is possible to hide your phone number for one particular call...

Page 55: ...0051017 0149 v1 0 Chapter 5 SpeedTouch Web Interface 5 SpeedTouch Web Interface SpeedTouch documentation Consult The SpeedTouch Installation and Setup Guide for more information on setup and installat...

Page 56: ...SpeedTouch Web Interface 5 1 Navigation Navigation components The SpeedTouch Web interface consists of the following components Menu Language Bar Navigation Bar Notification Area Tasks Menu Tasks Navi...

Page 57: ...ovides basic information on the SpeedTouch Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to assign games or applications to a device and secure your I...

Page 58: ...uch Web Interface 5 1 2 Language Bar Language bar The language bar is located under the SpeedTouch logo and allows you to change the language of the SpeedTouch Web interface The language bar will only...

Page 59: ...hange your password or switch to another user View the current position on the SpeedTouch Web interface Get context related Help information Display level Depending on the page you are viewing the fol...

Page 60: ...ion area The notification area is located under the Navigation Bar and is used to display Error messages indicated by a red traffic light Warnings indicated by an orange traffic light Information indi...

Page 61: ...eedTouch Web Interface 5 1 5 Tasks Tasks To allow a quick configuration of your SpeedTouch some pages may offer you a number of related tasks in the Pick a task list These tasks will guide you to the...

Page 62: ...v1 0 Chapter 5 SpeedTouch Web Interface 5 2 Home SpeedTouch home page The SpeedTouch home page gives you a short overview of all the configurable aspects of the SpeedTouch SpeedTouch Broadband Connec...

Page 63: ...nterface 5 3 SpeedTouch The SpeedTouch menu The SpeedTouch menu consists of the following items Information Configuration Event Logs The SpeedTouch page The SpeedTouch page gives you some basic inform...

Page 64: ...051017 0149 v1 0 Chapter 5 SpeedTouch Web Interface 5 3 1 Information Information The Information page summarizes important information on your SpeedTouch You may need this information when you contac...

Page 65: ...y Setup Wizard helps you to configure your SpeedTouch Internet connection Proceed as follows to configure the SpeedTouch using the SpeedTouch Easy Setup wizard 1 In the left menu click SpeedTouch 2 In...

Page 66: ...e 5 3 3 Restart Restarting your SpeedTouch Proceed as follows 1 In the left menu click SpeedTouch 2 In the Pick a task list click Restart The following message appears 3 Click Yes restart my SpeedTouc...

Page 67: ...nfiguration For more information see 5 3 2 SpeedTouch Easy Setup on page 57 Configure the time settings of your SpeedTouch Select Auto configuration if you want the SpeedTouch to use a time server to...

Page 68: ...gure 3 In the Pick a task list click Save or Restore Configuration Saving your current configuration Proceed as follows 1 Click Back up Configuration Now 2 Click Save 3 Choose a location to save your...

Page 69: ...nitial configuration of your SpeedTouch All your changes will be deleted The following message appears Resetting the SpeedTouch factory defaults Proceed as follows 1 In the left menu click SpeedTouch...

Page 70: ...verview of the last event logs that have been recorded since the SpeedTouch was turned on The first column of the table indicates the importance of the event log Category The Category list allows you...

Page 71: ...enu items DSL Connection Internet Services The Broadband Connection page The Broadband Connection page gives you a short status overview of the connections configured on the SpeedTouch Click View more...

Page 72: ...roceed as follows 1 In the left menu click Broadband Connection 2 In the Pick a task list click Check connectivity to the Internet 3 In the Internet Service to Check list click the Internet service th...

Page 73: ...7 0149 v1 0 Chapter 5 SpeedTouch Web Interface 5 4 2 DSL Connection Overview Click Overview to view basic information on your DSL connection Details Click Details to view more detailed information on...

Page 74: ...mation The Internet Services page displays information on your Internet Connection s To view more detailed information on a specific connection click the View more link of the corresponding connection...

Page 75: ...ink of the Internet service you want to view Overview The Overview page gives you basic information on the selected Internet Service Details The Details page gives you more detailed information on the...

Page 76: ...run in your private network towards the Internet Parental Control Allows you to block allow access to specific Web sites Firewall Allows you to configure the security level of the SpeedTouch firewall...

Page 77: ...2 Click Enable Remote Assistance 3 Pass the information listed under URL Username Password to your technical support in order for them to be able to access your SpeedTouch Terminating remote assistan...

Page 78: ...for the Last and First Name and can be updated or completed at any time Using the Address book The contact details of a contact in your Address book allow you to directly make a call or send a message...

Page 79: ...age you can view the ten last calls or missed calls handled by your SpeedTouch Incoming and Outgoing calls are indicated as follows To view the complete list click View telephony statistics and logs i...

Page 80: ...e voice port that will be associated with this account Expert Configure On this page you can view change the following SIP parameters Registrar The IP address of your SIP registrar Registrar Port The...

Page 81: ...coming call while you are in a conversation Call Transfer Allows you to transfer a call to another person Conference Call 3 Party Allows you to make a conference call Calling Line Identification Prese...

Page 82: ...74 E DOC CTC 20051017 0149 v1 0 Chapter 5 SpeedTouch Web Interface...

Page 83: ...istics page allows you to view the number of Successful incoming calls Missed incoming calls Successful outgoing calls Failed outgoing calls for the two phones separately or combined Call Log The Call...

Page 84: ...the need for extra and manual configuration For security reasons you are able to configure the UPnP policy towards Windows XP and UPnP aware applications and Operating Systems In case you select the...

Page 85: ...77 E DOC CTC 20051017 0149 v1 0 Chapter 5 SpeedTouch Web Interface Assign a game or application to a specific network device...

Page 86: ...or application The Defined Games Applications page This page gives you an overview of the games and applications defined on your SpeedTouch Each game or application can be assigned to a device on you...

Page 87: ...the port mappings used to allow this service or game to be initiated from the Internet A service consists of one or more TCP UDP port ranges Each incoming port range can be translated into a differen...

Page 88: ...game or application uses 3 In the Port Range box type the port range the game or application uses 4 In the Translate To box type the port range to which the SpeedTouch has to translate the ports spec...

Page 89: ...Type the name of the game or application in the Name box 4 Click Clone Existing Game or Application if you want to start from the port mappings of the selected game or application Manual Entry of Port...

Page 90: ...tent levels The following content levels are available All Allow all categorized Web sites Legal Allow all except illegal extreme spam and spyware Web sites Teenagers Block illegal adult extreme onlin...

Page 91: ...irect page in the Redirect box 3 Click Add Allow access to a specific Web site Use this feature if Block is selected under Action for Unknown Sites Allow is selected under Action for Unknown Sites and...

Page 92: ...he URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Web Site box 6 Click Allow in the Action list 7 Click Add Configure content based filtering settings...

Page 93: ...ntal Control 2 In the Pick a task list click Activate Web Filtering License Web Filtering Activation page This page you can Activate a Web Filtering evaluation license Activate a free 30 days Web Filt...

Page 94: ...ntent level you want to edit Overview The Content Level page gives you an overview of the different categories and their rules The following icons indicate whether the content type is allowed or not C...

Page 95: ...configuration 3 Content level definition 4 Content level activation Content level creation Proceed as follows 1 In the Name box type a name for the new content level 2 In the Description box type a s...

Page 96: ...low an entire group Select the check box next to the group name Block a category Clear the check box next to the category name Block an entire group Clear the check box next to the group name 2 Click...

Page 97: ...andard All outgoing connections are allowed All incoming connections are blocked except for inbound connections assigned to a local host via Game and Application Sharing Disabled All in and outgoing t...

Page 98: ...the Name box type a name for the new security level 5 Choose an existing security level to clone from 6 Click Apply Editing a security level Proceed as follows 1 In the Toolbox menu click Firewall 2...

Page 99: ...uch Web Interface 6 Select an Action that should be done on traffic for which the security rules applies Accept to allow the traffic to pass Deny to drop the traffic without notification Count to let...

Page 100: ...ction Your SpeedTouch protects your network against malicious intrusions The Intrusion Detection page shows you the intrusions you are protected against The Protected Intrusions table shows the number...

Page 101: ...re On the Configure page you can assign a Dynamic DNS host name to a broadband connection Proceed as follows 1 Create an account at the Dynamic DNS service of your choice for example www dyndns org ww...

Page 102: ...nd their privileges User Privileges root This is the root master account This user has all privileges without any exceptions or limitations SuperUser This user can perform any service via any access c...

Page 103: ...This user can perform only WAN related configurations via any access channel from any origin User This user has access to the GUI Overview pages remote assistance via HTTP or HTTPS access channel from...

Page 104: ...User Data click the name of the user you want to edit The Edit User page appears On this page you can Click Reset Password to reset the password of the selected user to the user name So if you reset...

Page 105: ...n with this account Changing the default user Proceed as follows 1 In the Toolbox menu click User Management 2 In the Pick a task list click Set the default user 3 The Change Default User page appears...

Page 106: ...User page appears 4 Under User definition you can configure The name of the new user The administration rights of the new user The password of the new user will be equal to the user name for example i...

Page 107: ...nterfaces that are available on the SpeedTouch The Home Network page The Home Network page gives you an overview of your SpeedTouch network Viewing wireless client information If you click on a wirele...

Page 108: ...iew of the devices that are currently connected to the SpeedTouch network If you want to Get more information on a specific device click on the name of the device See 5 6 2 Device Settings on page 101...

Page 109: ...ch the device is currently connected Addressing allows you to view Physical Address shows the MAC address of the device IP Address Assignment shows whether the device is using a static or dynamic IP a...

Page 110: ...TC 20051017 0149 v1 0 Chapter 5 SpeedTouch Web Interface Configure The Configure page allows you to Change the device information Allow a game or service running on this device to be initiated from th...

Page 111: ...the Home Network menu click Devices 2 In the Pick a task list click Assign the public IP address of a connection to a device 3 Click the Edit link of your Internet connection 4 In the Device list sele...

Page 112: ...to the SpeedTouch WLAN Addressing allows you to view Physical Address displays the MAC address of the device IP Address Assignment displays whether the device is using a static or dynamic IP address I...

Page 113: ...ed Access Point Network Name SSID Displays the network name of your WLAN Interface Type Displays one of the following interface types 802 11b Only stations that are configured in 802 11b mode can asso...

Page 114: ...the wireless client for example a laptop with a wireless Ethernet card and the SpeedTouch The fixed secret key is used to encrypt packets before they are transmitted Meaning during transmission betwee...

Page 115: ...nsmitter each compute and compare the MIC If they don t match it is assumed that a third person has been trying to read the data Proceed as follows to enable WPA PSK 1 Select Use WPA PSK Encryption 2...

Page 116: ...1 In the Home Network menu click Devices 2 In the Pick a task list click Search for wireless devices The SpeedTouch searches for new wireless stations that use the encryption key of the SpeedTouch Acc...

Page 117: ...you want to configure for WDS 3 Click Configure 4 In the Pick a task list click Configure WDS Establishing a WDS connection Proceed as follows 1 In the Pick a task list click Scan for wireless Access...

Page 118: ...Interface 5 6 7 Interfaces Interfaces overview The Interfaces page gives you an overview of the interfaces used on your SpeedTouch If you want to know more about the network settings of a specific in...

Page 119: ...ol settings Assigning a new IP address to the SpeedTouch Under IP Addresses proceed as follows 1 Type the IP address of your choice for example 192 168 1 1 in the left text box 2 Type subnet mask for...

Page 120: ...ge Proceed as follows 1 In the Home Network menu click Interfaces 2 Click the name of the interface which DHCP pool settings you want to change 3 Click Configure 4 Under DHCP Pools click Add to add a...

Page 121: ...be assigned to the DHCP clients as their default gateway Primary DNS The IP address of the primary DNS server Secondary DNS The IP address of the secondary DNS server Primary WINS The IP address of t...

Page 122: ...114 E DOC CTC 20051017 0149 v1 0 Chapter 5 SpeedTouch Web Interface...

Page 123: ...our SpeedTouch If the suggestions do not resolve the problem look at the support pages on http www speedtouch com support or contact your service provider For Internet connection troubleshooting refer...

Page 124: ...uch is cannot be reached due to misconfiguration you might consider a hardware reset to factory defaults as described in 6 4 Reset to Factory Defaults on page 122 Poor SpeedTouch performance Make sure...

Page 125: ...leshooting 6 1 1 Wired Ethernet Troubleshooting LANLEDdoesnotlightup Make sure that The LAN cable is securely connected to the 10 100Base T port You are using the correct cable type for your Ethernet...

Page 126: ...LAN client is configured for the correct wireless settings SSID security settings Check the signal strength indicated by the wireless client manager If the signal is low try to place the SpeedTouch or...

Page 127: ...are running Microsoft Windows XP it is recommended to add the UPnP component to your system Proceed as follows 1 In the Start menu click Settings Control Panel The Control Panel window appears 2 Clic...

Page 128: ...t 2 Select Settings Control Panel Add or Remove Programs 3 In the Add or Remove Programs window click Add Remove Windows Components The Windows Components Wizard appears 4 Select Networking Services i...

Page 129: ...over PSTN If you have problems calling via the regular phone line check whether Your telephone is correctly connected to the SpeedTouch Your telephone is working on the PSTN network Connect your phone...

Page 130: ...select SpeedTouch Configuration 3 In the Pick a task list click Reset my SpeedTouch to default settings The SpeedTouch restarts 4 The SpeedTouch returns to the SpeedTouch home page unless the IP addr...

Page 131: ......

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