®
Virtuoso-PRO Audio Extenders, Revision A
15
March 2012
6.1.3 Telephone
Telephone Sales:
Contact our expert sales staff via telephone in Milford, CT at
1-203-647-8700
or if in
the continental US, you may use our
toll-free number 1-800-291-3211
. We are here Monday through
Friday from 8:30am to 5:00p
m, Eastern Time Zone. Ask for your representative’s direct dial phone
number when you call.
Telephone Product Support:
Contact Product Support via telephone in Milford, CT at
1-203-647-8700
.
The support lines are manned Monday through Friday, 9am to 5pm, Eastern Time Zone.
International Sales:
Please contact our US sales staff in Milford, CT at
1-203-647-8700
. We are here
Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message, please let us know the best time to call back so we may reach you at your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
to facilitate any future calls.
6.1.4 Fax
Our company facsimile number is
1-203-783-9949
. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
6.2 Product Support
Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern
Time Zone. If your application might require assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.
6.2.1 Warranty
Thinklogical, LLC (“Thinklogical”) warrants this product against defects in materials and workmanship for
a period of one (1) year from the date of delivery (ordinary wear and tear excluded). This limited
warranty does not cover defects resulting from (i) use of the product other than as described in the
applicable documentation for the product; (ii) modifications to or repairs of the product that are made by
any party other than Thinklogical or a party acting on Thinklogical’s behalf, or (iii) combination of the
product with third party products that is not consented to by Thinklogical. Occurrences of events
described in (i)
– (iii) shall void the foregoing warranty. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.
Except for the express warranty set forth above, to the fullest extent permitted under applicable
law, Thinklogical, LLC and its suppliers disclaim any and all other warranties, express and
implied, including without limitation the implied warranties of merchantability, fitness for a
particular purpose, title and non-infringement.
6.2.2 Return Authorization
If the defective product is returned to the authorized dealer within one (1) year of the delivery date, repair
or replacement of the product will be made. Repairs may be made with refurbished parts. If repair or
replacement is not possible, Thinklogical may keep the defective product and refund the amount that you
paid for the defective product. These are Thinklogical’s sole obligations, and your exclusive remedies,
for a breach of the limited warranty set forth above.
