Thinklogical Velocityrgb Video Extension System-10, Product Manual

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Revision D 25 December 2012
6 How to Contact Us
6.1 Customer Support
Thank you for choosing a Thinklogical
®
product for your application. We appreciate your business and
are dedicated to helping you successfully use our product. Thinklogical
®
is here to help you.
Thinklogical
®
is an engineering company and you will receive the information you require directly from
our most knowledgeable engineers. We believe that the first line of support is the design engineer that
developed the product. Therefore, your questions will be handled promptly by our in-house engineers
who are most familiar with your products.
To contact Thinklogical
®
, use the following telephone numbers and internet-based methods.
Website
Check out our website for current product offerings, support information and general information about
all of the products we offer.
Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need.
Internet:
www.thinklogical.com
Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have
the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.
Email
Thinklogical
®
is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will
try to respond to your email inquiries promptly, use the following email addresses for your different
needs:
info@thinklogical.com – Information on Thinklogical
®
and our products.
sales@thinklogical.com – Sales Department - orders, questions or issues.
support@thinklogical.com – Product support, technical issues or questions, product
repairs and request for Return Authorization.
Telephone
Telephone Sales: Contact our expert sales staff via telephone in Milford, CT at 1-203-647-8700 or if in
the continental US, you may use our toll-free number 1-800-291-3211. We are here Monday through
Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for your representative’s direct dial phone
number when you call.