Thinklogical Velocityrgb Video Extension System-10, Product Manual

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Revision D 26 December 2012
Telephone Product Support: Contact Product Support via telephone in Milford, CT at 1-203-647-8700.
The support lines are manned Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone.
International Sales: Please contact our US sales staff in Milford, CT at 1-203-647-8700. We are here
Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message please provide a “best time to call back” so we may reach you at your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
to speed up your next call to us.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
6.2 Product Support
Thinklogical’s
®
support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical
®
products.
Warranty
Thinklogical
®
warrants this product against defects in materials and workmanship for a period of one year
from the date of delivery. Thinklogical
®
and its suppliers disclaim any and all other warranties.
Note: Thinklogical
®
Inc. products carry a one year warranty, with longer term available at
time of purchase on most products. Please refer to your product invoice for your products
Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical
®
authorized dealer where you purchased the
device, or if you purchased directly, call Thinklogical
®
at 1-800-291-3211 (USA).
Return Authorization
In the event you must return a product to Thinklogical
®
directly, please contact Customer Support at
1-800-291-3211 or 1-203-647-8700. Customer Support will ask you to describe the problem and will
issue you a Return Merchandise Authorization number (RMA#). Pack the device in its original box, if
possible, and return it with the RMA# printed on the outside of the box.