Thinklogical DCS StudioPRO, Product Manual

Page: 26 / 28

MAN-000018 20 REVISION A
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
to speed up your next call to us.
5.1.4. Fax
Our company facsimile number is (203) 783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
5.2. Product Support
Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:30pm, Eastern
Time Zone. If your application might require assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
thinklogical products.
5.2.1. Warranty
Thinklogical Inc. products carry a one year warranty, with longer term available at time of purchase on
most products. Please refer to your product invoice for your products Warranty Terms & Conditions.
5.2.2. Return Authorization
If, for some reason you need to return your thinklogical product to us, please get a
Return Authorization Number (RA# or RMA#) from thinklogical’s Product Support department before
sending the unit in. Return Authorization must include contact information (phone preferred) in the event
we have any questions.
After receiving your RA number, please ship the unit postpaid, with the RA# prominently displayed on
the shipping container. We will contact you about your product once we determine its status.
Products received without Return Authorization and/or contact information may require additional
attention on our part that may delay any desired service or support with your system.
5.2.3. Our Address
If you have any issue with the product, have product questions or need technical assistance with your
Thinklogical product, please call us at (203) 647-8700 and let us help.
If shipping something with an RA # or if you’d like to write us, we are located at:
Thinklogical Inc.
100 Washington Street
Milford, CT 06460 USA