MAN-000018
19
REVISION A
5. How to Contact Us
5.1.
Customer Support
Thank you to our customers for choosing a thinklogical product for your application. We appreciate your
business and are interested in helping you successfully use our product. Thinklogical is here to help
you. To contact thinklogical, use the following telephone numbers and internet-based methods.
5.1.1. Website
Check out our website for current product offerings, support information and general information about
all of the thinklogical we offer.
Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need. We are constantly updating our website, so be sure
to “refresh” your browser when visiting the thinklogical website to see the most up-to-date information.
Internet: www.thinklogical.com
*NOTE:
Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have the Adobe
Acrobat reader needed to view PDF files, visit www.adobe.com for a download.
5.1.2. Email
Thinklogical is staffed Monday through Friday from 8:30am to 5:30pm, Eastern Time Zone. We will try to
respond to your email inquiries promptly, use the following email addresses for your different needs:
[email protected] – Information on thinklogical and our products.
[email protected] – Sales Department - orders, questions or issues.
[email protected] – Product support, technical issues or questions, product
repairs and request for Return Authorization.
5.1.3.
Telephone
Telephone Sales: Contact our expert technically oriented sales staff via telephone in Milford, CT at (203)
647-8700 or if in the continental US, you may use our toll-free number (800) 291-3211. We are here
Monday through Friday from 9:00am to 5:00pm, Eastern Time Zone. Ask for their direct dial phone
number when you call.
Telephone Product Support: Contact Product Support via telephone in Milford, CT at (203) 647-8700.
The support lines are manned Monday through Friday, 9am to 5pm, Eastern Time Zone.
International Sales: Please contact our US sales staff in Milford, CT at (203) 647-8700. We are here
Monday through Friday, 8:30am to 5:30pm, Eastern Time Zone (same as New York City). If leaving a
voice message, please provide a “best time to call back” so we may reach you at your convenience.
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