Troubleshooting
GBTT4SBA
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Troubleshooting
Problem
Cause and solution
Ink ribbon pleated
Incorrect setting ink ribbon deflector
Incorrect setting print head press-on system
Ink ribbon too wide. Change ink ribbon to just a few mm wider than
label material
Smears or blanks in print image
Print head soiled. Clean
Temperature too high. Reduce heating energy in software
Unsuitable combination of labels/ink ribbon. Use suitable
combination.
Printer does not stop at ink ribbon end.
Thermo direct printing adjusted in software. Change to
thermotransfer printing
Printer won't print. Fault message: paper
end.
No labels in label light barrier. Correct run of tape
Label light barrier soiled. clean
Printer prints row of characters instead of
label format.
Printer in monitor mode. Cancel monitor mode.
Printer transports label material, ink ribbon
not moved too
Ink ribbon incorrectly inserted. Check whether coated side points to
label material
Printer only prints every second label
Format setting in software too large, correct setting
Vertical white lines in print image
Print head soiled. Clean print head
Print head defect (failure of heated points). Replace print head
Horizontal white lines in print image
Printer is optimised in cutting or dispensing mode with the setting
"return transport optimised". Change return transport to "always" in
setup
Print image lighter on one side
Print head soiled. Clean.
Incorrect setting of print head press-on system. Adjust
Fault message "ribbon end" although ink
ribbon inserted in machine.
Ink ribbon roll not clamped to unwinder. Unwinder does not turn.
Clamp roll
Marking tape and ink ribbon stick to each
other
Reduce temperature value in software or heating energy in printer
configuration menu
Print colour too weak
Increase temperature value in software or heating energy in printer
configuration menu
Ink ribbon tears
Reduce temperature value in software or heating energy in printer
configuration menu
Slanted pleating in ink ribbon with negative
influence on printing quality
Adjust outer pressing tappet and transfer film deflector
Please address any questions to our technical hotline in Germany
Tel.: 00 49 781/9616-36, Fax: 00 49 781/9616-30, E-Mail: [email protected]
For clients from Switzerland: Tel.: 00 41 61751/9100, Fax: 00 41 61751/9101,
E-Mail: [email protected]