ThermoTek VascuTherm 4, User Manual

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Problem/Alarm Screen Cause Suggested Actions
The unit is heating when it
should be cooling (or cooling
when it should be heating).
The unit is in Alarms
Active state.
Check display for the type of alarm
event. If alarms are displayed, use the
troubleshooting guide to resolve the
issue.
Internal fault within the
therapy unit.
Check if the power supply LED is
green.
Turn the unit off by disconnecting the
power supply. Wait 10 minutes and
reconnect the power supply.
Try an alternate AC outlet.
Contact ThermoTek customer service
if problem persists.
Problem/Alarm Screen Cause Suggested Actions
Unit turns on, but it is not
heating or cooling.
Heat/Cool therapy
not selected.
Check the display to see if therapy mode is
selected. See Chapter 9 for instructions on
starting and stopping therapy modes.
Physical damage to
unit.
Inspect the unit for physical damage.
If the unit shows any cracks or dents, the
unit should not be used. Contact the
clinic or DME for assistance.
Coolant ports not
properly connected.
Check the connections on your unit and
wraps.
Internal fault within
the therapy unit.
Check if the power supply LED is green.
Turn the unit off by disconnecting the
power supply. Wait 10 minutes and
reconnect the power supply.
Try an alternate AC outlet.
Contact ThermoTek customer service if
problem persists.
Problem/Alarm Screen Cause Suggested Actions
The unit is noisy.
(cont’d on next page)
Unit is not in quiet mode. Turn on the Quiet Mode in the
System Menu on your unit.
External material lodged in fan
blade.
Check for foreign objects or
material caught in inner fan
blade.
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