ThermoTek VascuTherm 4, User Manual

Page: 54 / 80

Troubleshooting Guide:
The VascuTherm™ 4 Therapy System has many internal software safeguards to help protect
the patient and the unit from unsafe operation. In this section, you will find a list of possible
system warnings and alarms that may occur if a potentially unsafe situation arises while using
the VascuTherm™ 4 unit.
Refer to Chapter 7 “Environmental Conditions You Should Be Aware of Before Operating Your
VascuTherm™ 4 Device” for a list of acceptable environmental conditions for safe operation.
Neither the unit nor the wraps are intended for field repair. Do not attempt to service the unit
in any way other than using the instructions listed in this guide.
If the unit is displaying an alarm, warning or system error not listed in the below
Troubleshooting Guide, contact Customer Support. See the Customer Support contact
information below.
Alarms indicate that an unsafe condition is currently present and halts all current therapies to
protect the patient. The alarm state must be corrected before any therapy can be restarted.
Alarm notification combines the use of “ALARM ACTIVE” text on the upper line and an alarm
description on the lower line of the display. An audible notification is also initiated by a slow
beeping noise. Press any button to clear the active alarm. If the alarm state is still present, the
alarm message will reappear and prevent the start of any therapy.
System Errors indicate that an internal software or hardware error has occurred and that
an unsafe condition is currently present and all current therapies are halted to protect the
patient. An example of this is when there is a problem reading from one of the internal
sensors. System errors typically require service to the unit to identify and correct the problem.
If you encounter a system error, please write down what is indicated on the display and
contact the clinic or hospital that prescribed the unit or the Durable Medical Equipment
(DME) provider. If assistance is not available or ineffective, please contact ThermoTek
technical assistance toll-free at 1-877-242-3232 during the hours of 8am - 5pm Central Time.
If technical assistance is needed after these hours, you may contact the 24-hour line at (214)
502-8800.
Below is a list of common user-related warnings and alarms that may occur during therapy
operation of the unit.
50
Chapter 14