Thermedx FluidSmart, Operation Manual

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Part Number - 00824 Revision K, DCO 2017-0074
© 2017 Thermedx ® , LLC
Section 10 – Troubleshooting Guide
This device contains no user serviceable parts. All service must be performed by an authorized
representative of Thermedx ® .
D
ESCRIPTION
:
U
SER
S
UGGESTIONS
/ S
OLUTIONS
:
W
HERE
“
CALL FOR SUPPORT
”
IS INDICATED
,
PLEASE CALL YOUR DISTRIBUTOR OR
T
HERMEDX
®
AT
888-542-9276. F
OR CUSTOMERS OUTSIDE THE
US,
PLEASE
CALL YOUR DISTRIBUTOR OR
T
HERMEDX
®
AT
011.1.440.542.0883.
Device does not
turn on
 Check that the Device is fully plugged into the wall, and the power cord is fully
plugged into the unit.
 Check that Device’s power switch is on.
 Check wall outlet power.

If problem persists call for support.
Device alarms on
start up  Follow on screen instructions for any error messages displayed. See the errors
and alarms section of this manual for further information.
 Ensure that the disposable (if one is fitted) is not pressurized. Disconnect from
any surgical instruments and unclamp outflow to relieve pressure.
 Ensure the disposable (if one is fitted) is not over-heated from a previous use.
Allow time to cool.
 Reboot device.

If problem persists call for support.
No or low flow,
poor visualization  Confirm the RUN button has been pressed to begin fluid flow.
 Check for empty fluid bags, confirm clamps are open, and look for kinks and
twists in bags and tubing.
 Check to make sure inflow and outflow valves are open.
 Check for occluded scope.
 If flow is present but low, increase pressure setting.

If problem persists call for support.
Hysteroscopic
tissue removal
system
troubleshooting
 To increase distention, increase pressure or reduce suction by adjusting regulator.
If no regulator is available, open an extra port on a suction canister to reduce
suction.
 To increase suction: turn up vacuum regulator or reduce the number of suction
lines.
 If suction is inadequate, go back to system setup screens and view suction
canister setup instructions.
Device has
burning smell  Remove Cartridge, check for debris. Do not reuse cartridge.
 Confirm Fluid Bag(s) are not empty. Replace as necessary.
 Confirm the vents on the bottom and rear of the unit are not blocked.
 If problem persists call for support.
Device is making
noise  A faint whistling noise is normal while priming due to air venting out of the
cartridge.
 Repetitive “sucking” noise from the pump is due to lack of fluid. Check fluid levels
and clamps.
 Faint “ticking” noises from the fans or pump are indicative of normal operation.
 If problem persists call for support.
Device is not
warming fluid
 Confirm Warming is enabled. Go to the settings screen to enable warming.
 Allow fluid to flow. Warming is enabled only when fluid is flowing.
 If the no fluid icon is displayed, ensure tubing is fully seated in the bubble
detector and bubble free.
 Ensure no error messages are displayed in the message center on the bottom of
the screen.
 If problem persists call for support.