Thermador Masterpiece CEM305TB, User And Care Manual

Page: 13 / 48

13
Service
How to Obtain Warranty Service
To obtain warranty service for your Product, you should
contact the nearest THERMADOR
®
authorized servicer.
E number and FD number:
When you contact Service, please have the Model
(E) number and the FD number for your appliance
available. You can find the identification plate with these
numbers on the underside of the appliance and in the
appliance pass. To avoid having to search for this
information when you need it, you can enter your
appliance data and the customer support telephone
number here.
Questions? Please contact us. We look forward to
hearing from you!
STATEMENT OF LIMITED PRODUCT WARRANTY
What this Warranty Covers &
Who it Applies to
The limited warranty provided by BSH Home Appliances
Corporation (“BSH“) in this Statement of Limited Product
Warranty applies only to the THERMADOR
®
appliance
(“Product“) sold to you, the first using purchaser,
provided that the Product was purchased:
▯
For your normal, household (non-commercial) use,
and has in fact at all times only been used for normal
household purposes.
▯
New at retail (not a display, "as is", or previously
returned model), and not for resale, or commercial
use.
▯
Within the United States or Canada, and has at all
times remained within the country of original purchase.
The warranties stated herein apply to the original
purchaser of the product warranted herein and to each
succeeding owner of the product purchased for ordinary
home use during the term of the warranty.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for BSH to notify you in the unlikely event of a
safety notice or product recall.
How Long the Warranty Lasts
BSH warrants that the Product is free from defects in
materials and workmanship for a period of seven
hundred and thirty (730) days from the date of purchase.
The foregoing timeline begins to run upon the date of
purchase, and shall not be stalled, tolled, extended, or
suspended, for any reason whatsoever.
This Product is also warranted to be free from cosmetic
defects in material and workmanship (such as scratches
of stainless steel, paint/porcelain blemishes, chip, dents,
or other damage to the finish of the Product), for a period
of sixty (60) days from the date of purchase or closing
date for new construction. This cosmetic warranty
excludes slight color variations due to inherent
differences in painted and porcelain parts, as well as
differences caused by kitchen lighting, product location,
or other similar factors. This cosmetic warranty
specifically excludes any display, floor, “As Is”, or “B”
stock appliances.
Repair/Replace as Your Exclusive Remedy
During this warranty period, BSH or one of its authorized
service providers will repair your Product without charge
to you (subject to certain limitations stated herein) if your
Product proves to have been manufactured with a defect
in materials or workmanship. If reasonable attempts to
repair the Product have been made without success,
then BSH will replace your Product (upgraded models
may be available to you, in BSH’s sole discretion, for an
additional charge). All removed parts and components
shall become the property of BSH at its sole option. All
replaced and/or repaired parts shall assume the identity
of the original part for purposes of this warranty and this
warranty shall not be extended with respect to such
parts. BSH's sole liability and responsibility hereunder is
to repair manufacturer-defective Product only, using a
BSH-authorized service provider during normal business
hours. For safety and property damage concerns, BSH
highly recommends that you do not attempt to repair the
Product yourself, or use an un-authorized servicer; BSH
will have no responsibility or liability for repairs or work
E-Nr. FD-Nr.
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