Thermador DWHD860RFM, Use And Care Manual

Page: 38 / 84

38
--------
Customer Service
Your dishwasher requires no special care other than that
described in the Care and Maintenance section of this
manual. If you are having a problem with your
dishwasher, before calling for service please refer to the
Troubleshooting Guide section of the manual. If service is
necessary, contact your dealer or installer or an
authorized service center. Do not attempt to repair the
appliance yourself. Any work performed by unauthorized
personnel may void the warranty.
If you are having a problem with your dishwasher and are
not pleased with the service you have received, please
take the following steps until the problem is corrected to
your satisfaction:
1.
Contact your installer or the Thermador
®
authorized
service provider in your area.
2.
E-mail us from the customer service section of our
website,
www.thermador.com
(USA) or
www.thermador.ca
(Canada)
3.
Call us at
800-735-4328
4.
Write us:
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
USA
Please be sure to include your model information as well
as an explanation of the problem and the date it started.
You will find the model and serial number information on
the label located on the edge of the dishwasher door.
Please make a copy of your invoice and keep it with this
manual. The customer may be required to show proof of
purchase to validate warranty coverage.
Wash cycle starts automati-
cally.
You did not wait until wash cycle
ended.
Perform reset.
(see “Canceling the wash cycle“).
Cover on the detergent dis-
penser cannot be closed.
Detergent dispenser or cover guide
blocked by sticky detergent residue.
Remove detergent residue.
Detergent residue in the
detergent dispenser 92 or
in the detergent tab tray 1B .
Spray arms blocked by dishes,
therefore detergent is not rinsed
out.
Ensure that the spray arms can rotate freely.
The detergent dispenser was damp
when filled.
Pour detergent into the dry detergent dis-
penser only.
Appliance stops in the wash
cycle or wash cycle is inter-
rupted.
Door not closed properly. Close the door.
Do not place dishes or fragrance
dispenser in the detergent tab tray.
Upper rack presses against the
door and prevents door from being
closed securely.
Check whether rear panel is being pressed in,
e.g. by socket or by hose holder which has not
been removed.
Power and/or water supply inter-
rupted.
Restore power and/or water supply.
Filling valves making striking
noises.
Depends on domestic installation,
as appliance is not defective. No
effect on appliance function.
No remedial action possible.
Knocking or rattling noise. Spray arm strikes the dishes, dishes
not positioned correctly.
Position dishes so that the spray arms do not
strike the dishes.
If there is a low load, the water jets
strike the washing tank directly.
Load the appliance with more dishes or distrib-
ute the dishes more evenly in the dishwasher.
Light dishes move during the wash
cycle.
Arrange light dishes securely.
Unusual foam formation. Handwash liquid in the rinse aid dis-
penser.
Immediately refill rinse aid dispenser with rinse
aid.
Rinse aid spilled. Remove rinse aid with a cloth.
Fault Cause Remedial action