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Problems and Recommended Solutions
Problem
Recommended Solution
LCD shows no message after
switching the Printer on.
Check the power cord.
LED light turns red
(power/status) after printing
stops.
Check for software setting or program command errors.
Check if labels or ribbon is out and replace with suitable
labels or ribbon.
Check if label stock is jammed.
Check if Printhead Mechanism is closed (Printhead is not
positioned correctly).
Check if sensor is blocked by paper/label.
If Cutter is installed, check that it is working and working
properly.
Printing started but nothing
was printed on the label.
Check that the ribbon is installed with the inked side facing
the label media.
Select the correct Printer driver.
Select the correct label stock and print mode.
The labels jammed when
printing.
Clear the label jam and check that the Printhead is clean.
Only part of the label was
printed.
Check if label or ribbon is stuck on the Printhead.
Check if application software has errors.
Check if start position setting has errors.
Check if ribbon has wrinkles.
Check if Ribbon Supply Shaft is creating friction with the
platen roller. If the platen roller needs to be replaced,
please contact your Reseller for more information.
Check if power supply is within the voltage range.
Part of the label was not
printed completely.
Check if Printhead is dirty.
Use internal command “~T” to perform a Test Print and
check if the Printhead can print across its entire width.
Check the media quality.
Printout not in desired
position.
Check if sensor is covered by paper or is dirty.
Check if liner is suitable for use, please contact Reseller for
more information.
Check if label roll edge is aligned with Label Width Guide.
Labels are skipped while
printing.
Check if error occurs on label height setting.
Check if the sensor is covered by paper or is dirty.
Smudged or blurry printout.
Check print darkness setting.
Check if Printhead is dirty.
The cutter did not cut straight
Check if label stock is installed correctly.
The cutter did not cut the
label successfully.
Check if the label thickness exceeds 0.16mm (.006”).
When using the Cutter the
labels could not feed or
abnormal cutting occurs.
Check if Cutter is installed properly.
Check if Paper Feed Rods are sticky.
Check that label is greater than 35mm (1.38”) high so it
can clear the Cutter.
The Stripper Sensor is not
functioning correctly.
Check if Stripper Sensor is covered with dust.
Check if labels are installed properly.
