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cab - Produkttechnik GmbH / Tharo Systems, Inc.
12. Troubleshooting
The following information covers common printer problems and possible
solutions. Additional troubleshooting information on both hardware and
software related problems is available in Gemini's Online Help.
Poor print quality
- smears or voids appear within the printed image.
The printhead is dirty. Clean the printhead (Page 35)
The ribbon is creasing. Adjust the transfer ribbon feed (Page 24)
Poor print density
- the image is too light or too dark.
The heat setting is too high or too low. Adjust the heat setting with Printer
Setup.
The wrong ribbon/paper combination is being used. Check with your
Dealer for recommendations on media.
The resistance value has not been adjusted for the printhead currently
installed. Check the value preceding the ohm (W) sign on the printhead
and enter it under Windows 3.1X/ Windows 95/ Windows 98 in the Gemini
Control Panel, Replace Printhead function or under Windows NT 4.0 in the
Gemini Control Panel, Printer Properties, Set Printhead Resistance
function.
Print density is uneven
- the image is light on one side of the label.
The printhead is adjusted for a narrow label.
Readjust the printhead support (Page 23).
The printhead is out of alignment. Adjust the printhead (Page 37)
Printer form feeds more than one label at a time
Media is loaded incorrectly. Make sure media is beneath the arm of the
photocell assembly (
7
), as shown in Figure 6a.
Label edge sensor photocell needs adjusting or is malfunctioning.
Call for Service.
Printer will not turn on
Voltage of the printer and power supply do not match. Check that the
printer is configured for the correct power supply.
Fuse is blown. Remove the fuse holder from the power supply module and
inspect or replace the fuses as needed.
