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- Installer Manual -
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Step 2: Select the “Hardware” Tab, and click “Device Manager”. This will open the
device manager window as below:
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Select “Ports (COM&LPT)”
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In the list of ports, you should see an item called “TextAlert Bridge Controller”
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If this item is not present, the drivers are not installed correctly. To install your
drivers, go to C:\Program Files\TextAlert\drivers\drv_install and run
“VCP_Installer.exe”. This will install your drivers.
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Cause 1: Airtime problem
The airtime on your SIM card may be depleted, or the SIM card may have been de-
activated by the network. Refer to Section: “Installation: Sim Card”
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Cause 2: Reception problem
You may have bad reception in your area, preventing the unit from connecting to
the network. Please check using a regular cellular phone that there shows 1-2 bars
of signal right next to the TextAlert. Refer to Section: “Installation: Antenna”
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Cause 3: Bad configuration
You may have not configured the unit correctly. Please send a “TEST” message to
the unit, and see if it responds. If it does respond, the unit is operating correctly.
If the above troubleshooting guide does not help you, please contact Technical Support at
(760) 633-3737
