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SERVICE INFORMATION
1. REPLACEMENT PARTS
2. CARRIER LOSS, MISSING, DAMAGED, AND DEFECTIVE PARTS
Tevo products are covered under a Replacement Part Program
for a period of
12 months
from the date of delivery.
1.1.
Missing/Damaged/Defective Parts.
Within 7 days
of the delivery date, Tevo will replace any
parts free of charge including shipping fees.
1.2.
Customer Damaged Parts.
1.3.
1.2.1.
Claims for lost or damaged shipments must be reported to the
carrier within the carrier’s claim window, the customer needs
to inform Tevo within
7 days
of the delivery date.
For any parts lost or damaged during shipping, the
customer shall take photos or video and submit them
when filling out a Service Ticket. If a claim number was
issued by the carrier, please include the claim number
when creating your Service Ticket (
Report a Problem /
Carrier Lost Parts.
)
2.1.
2.1.1.
After 7 days
of the delivery date, Tevo will replace any
parts free of charge BUT the customer will be responsible
for shipping fees.
1.2.2.
The customer shall pay for the cost of the parts AND the
shipping fees.
1.3.1.
Tevo After-Sales
Tevo After-Sales
2. GENERAL SUPPORT
For information and support on building and operating your
TEVO Tarantula pro 3D printer, please visit :
TEVO Tarantula PRO & Normal Prusa i3 Owners
https://www.facebook.com/groups/TEVO.3dprinter.owners/
Once the Carrier dispute is resolved, please provide Tevo
with all communications with the carrier. It is the custom-
er’s responsibility to keep Tevo up-to-date with ALL com-
munications with the carrier.
For Missing Parts, refer to section 1.2, the customer shall fill out
a Service Ticket (
Report a Problem / Missing Parts.
)
2.2.
For Damaged Hardware Parts, refer to section 1.2, the custom-
er shall take photos or video and submit them when filling out
a Service Ticket (
Report a Problem / Damaged Hardware
Parts.
)
2.3.
For Defective Electronic Parts, refer to section 1.2, the custom-
er shall take photos or video and submit them when filling out
a Service Ticket (
Report a Problem / Defective Electronic
Parts.
)
2.4.
For parts damaged by the customer, refer to section 1.3, the
customer shall submit a Service Ticket (
Report a Problem /
Customer Damaged Parts.
)
2.5.
2.1.2.
Tevo will work with the customer on replacing the parts in
the claim.
2.1.3.
If the part is the LCD panel, Power Supply, or Mainboard,
the customer shall ship the part back to Tevo and Tevo will
send a new part.
2.4.1.
Summary of Contents for Tarantula Pro
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