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TEL: 1300 886 649
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Check your receiver with the suggestions below.
Troubleshooting
PROBLEM
SUGGESTION
No Power
Check the power cord is plugged in - at both ends.
No Reception
Check operational antenna cable is properly
connected.
Receiver not responding to
the Remote Control Unit.
Check Remote Control batteries and battery contacts.
Ensure room lighting is not compromising IR signals.
The receiver is not
responding to the remote
control or front panel keys.
Disconnect the receiver’s mains power. Wait about 1
minute and power the unit up again. You may need
to reset to Factory Default and rescan.
I can see the menu but
cannot view any channels.
First check a functional Antenna is properly
connected. Then scan for Digital channels available
in your area by selecting Main Menu, Scan, Auto and
Start.
Receiver on but I can’t see
Video or Audio.
Check the required AV or HDMI cables are properly
connected – at both ends.
After Scanning I cannot see
all of the channels available
in my area.
Your antenna system may need to be updated for
Digital reception by an experienced specialist.
One or more of my
channels “breakup” while
viewing.
This also indicates that your antenna may need
professional attention.
The message “No Signal”
displays when a scanned
channel is selected.
The signal for this service is too weak to be displayed.
As this is a high sensitivity receiver this also suggests
your antenna system needs professional attention.
No Audio.
i. Check the Red and White audio leads from the
receiver are properly connected. ii. Check the Mute is
not activated on the receiver. iii. Check the receiver’s
volume level is high enough.
Receiver does not display
“Closed Captions” or
“Teletext”.
Allow 30 sec’s to commence. Not all programs include
Closed Captions. Teletext is broadcast by 7 network
and some regional broadcasters.
