Tesla WW86491M, User Manual

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21
ENG
Troubleshooting
Error Codes
Whenever there is a problem with the appliance, check if you can solve it following the tables below. If the
problem persists, please contact the customer service.
Description Reason Solution
Appliance does not start Door is not closed properly
Clothes are stuck. Close the door properly and restart.
Check the laundry.
Door can’t be opened Safety protection is
activated. Disconnect the power, restart the product
Water leakage Connections are not tight
enough. Check and fasten the water inlet pipe.
Check and clean the outlet hose.
Detergent residues in the
detergent dispenser Detergent is damp
and/or clotted. Clean and wipe the detergent dispenser dry.
Indicator or display does
not work PC board or harness have
connection problems. Switch off the power and check if the mains
plug is connected properly.
Abnormal noise Fixing bolts still in place.
Floor is not solid or level. Check if the fixing bolts have been removed
Make sure the appliance is installed on a solid
and level floor.
Description Reason Solution
E30 Door is not closed properly Close the door properly and restart.
E10 Water injecting problem
during wash cycle. Check if the water pressure is high enough.
Straighten the water pipe.
Clean the inlet valve filter.
E21 Overtime water draining Check if the drain hose is blocked
E12 Water overflow Restart the appliance.
EXX Restart the appliance. If problem persists, please contact the customer
service.
Customer service
Spare part for your appliance are available for a minimum of 10 years.
In case of questions please contact our customer service at:
Risk of electric shock
• Never try repair an appliance which is defective of presumed to be defective.
You may put your own and future users’ lives in danger.Only authorised specialists are allowed to carry out
this repair work.
• Improper repair will void the warranty and subsequent damages can’t be recogniced!
WARNING!