Tesla NB301BXA, User Manual, Page: 9 / 84

9
HOW TO STORE
TROUBLESHOOTING GUIDE
1. Store the appliance upright. Do not place anything on top. Store the jars and the rest of the attachments along
side the appliance where they will not be damaged and won’t cause a hazard.
2. Remove and empty the jar and ensure that no food is jamming the cutting blades.
3. Allow the appliance to cool for approximately 30 minutes.
4. Re-install the jar onto the base and re-plug the appliance into the electric outlet.
5. Proceed to use the appliance as before while making sure not to exceed the recommended maximum jar
capacities.
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start or attachment
doesn’t rotate. For the jars, make sure that the tabs are seated in the slots and turned
clockwise
Food is unevenly chopped.
Either you are chopping too much food at once, or you are not pulsing
properly. Reduce the amount of food in the jar.
Food is too finely chopped or too
watery The food has been over processed. Use short operating for best
results.
You can not achieve snow from ice
cubes.
For best result use ice straight from the freezer.
Try using short operating instead of long one. Make sure the jar is
completely dry before adding ice.
Jar is leaking
Make sure that your lid or blade assembly is properly assembled to the
jar. Leaking may occur if it is misaligned when twisted onto the jar. Turn
the lid tightly clockwise.
Unit doesn’t turn on
Make sure the unit is plugged in.
Make sure the blade assembly is properly assembled to the jar and
that is not misaligned
Unit doesn’t turn off
Unplug the power cord from the electrical outlet and call customer
service for support
Doesn’t mix well
Pulse ingredients for best results. Press down on the jar in short
intervals for even blending and chopping. For frozen ingredients, pulse
in short intervals of 2-5 seconds and repeat.
Lid/blade assembly will not properly
align to the jar
Set the jar on a level surface. Place the lid or blade assembly on top
of the jar and align the threads so that the lid/blades sit flat on the jar.
Twist clockwise so that the lid/blades evenly align to the jar until you
have a tight seal.