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3.5  Alarm messages and quick troubleshooting 

Alarm  codes  and  messages  are  showed  at  the  4.line  of  the  LCD  panel  various  messages  tells  different 
events  at  some  messages  user  can  make  some  simple  controls  and  they  can  decide  that  they  must  call 
service or not. 
 
NOTE  :  If

  R00  REC  FAULT  =  XXXX

 

or

 

A00  INV  FAULT  =      XXXX

 message  is  shown  on  the  LCD 

panel the other alarm or warning messages will not be shown.  

 

R00 REC FAULT = XXXX

  

Call service 

 

R01 AC INPUT HIGH

  

The input voltage of the UPS is very high check the AC input voltage if really high wait until the voltage is 
normal. 

 

R02 LINE FAILURE

  

The input voltage of the UPS is very low ,check the AC input voltage if the input voltage is low wait until the 
AC input voltage is normal. 

 

R03 DC BUS HIGH

  

Call service 

 

R05 FREQ TOLER

  

The AC input voltage frequency of the UPS is out of tolerance wait until the input frequency is normal. 

 

R06 OVERTEMPERATURE

  

Overtemperature at rectifier module call service. 

 
R07 BLACKOUT 

There is a short blackout at the AC input voltage of the UPS, this is temporary wait until the AC input voltage 
is normal. 

 

R08 I/P OVERCURRENT

  

Call service 

 

R09 ROTATE PHASE

  

The  phase  sequency  at  the  UPS  input  is  reverse  please  refer  to  a  technical  personnel  to  provide  correct 
phase sequency 

 

R14 PFC MANUAL STOP

  

This message  shows  that  rectifier  is  stopped  for  any  alarm  reason  check  the  other  alarm  shown  together 
with this alarm. 

 

R15 DC LOW

  

DC BUS voltage or battery voltage is very low wait 10 minutes then call service 

 

R17 BATTERY TEST

  

For 30 seconds UPS is performing battery test at the end of the test UPS decides batries are OKEY or not, 
then UPS returns to normal operation automatically. 

 

R18 BOOST CHARGE

  

For  10  hours  boost  charge  mode  is  activated  from  UPS,  at  the  end  of  10  hours  UPS  returns  to  normal 
charge mode 

 

R19 AC HIGH

  

The AC input votage of the UPS is 20% higher then nominal input votage, wait until the AC input voltage is 
normal. 

 
 

Summary of Contents for DS300 Series

Page 1: ...DS300 SERIES DSP Controlled UPS 100 120 160 kVA 3 Phase In 3 Phase Out USER MANUAL...

Page 2: ......

Page 3: ...Cables 10 2 5 Safety Earth 10 2 6 Cable Connection Procedure 10 2 6 1 UPS Power Cable Connection Terminals 11 2 7 Battery Installation 12 III FRONT PANEL 14 3 1 Introduction 14 3 2 Front Panel Menu D...

Page 4: ...5 4 Annual Maintenance 44 5 5 Storage conditions and transportation of ups 44 VI FAULTS AND TROUBLESHOOTING 45 6 1 General Procedure for fault checking and troubleshooting 45 6 2 Before calling servic...

Page 5: ...C power is disconnected To reduce the risk of electric shock disconnect the UPS from the mains supply before installing a computer interface signal cable Reconnect the power cables only after signalin...

Page 6: ...ternal voltage and frequency regulating software which ensures that its output to the critical load is maintained within close tolerances independent of voltage and frequency variations on the mains p...

Page 7: ...ble polarity battery with common terminal Automatic and manual battery test and battery temperature compensation features 3 separate maintenance clock counters Battery charge with current limiting Aut...

Page 8: ...Switch S4 F7 F8 F9 Output Switch Fuse S5 F10 F11 F12 Battery Switch Fuse K1 Rectifier Input Contactor K2 Inverter Output Contactor Rectifier Charger 3 PHASE MAINS I P Battery Dual Polarity Maintenanc...

Page 9: ...lack outs when it is connected to either static or maintenance bypass supply 1 2 2 OPERATING CONDITIONS OF UPS UPS may be in one of the following operating conditions A Normal Operation If Mains suppl...

Page 10: ...Communation Socket DB9 female Relay Output contacts Batt circuit breaker output and input Generator input Temperature sensor Relay 2 S7 On off switch S1 AC input F1 F2 F3 S3 Maintenance by pass S4 AC...

Page 11: ...ration mode Efficiency 100 Load up to 94 Load Crest Factor 3 1 Output Voltage THD linear load 2 Overload 125 Load 10min 150 Load 1min BATTERY Total Number 60 blocks 12V 2x30 serial 60 batteries extern...

Page 12: ...is noted call the shipper immediately and retain the shipping carton and the UPS 2 Carefully open the carton and take the UPS out 3 Retain the carton and packing material for future use Unit package...

Page 13: ...ductor should be sized for 1 5 times the output bypass phase current These recommendations are for guideline purposes only and are superceded by local regulations and codes of practice 2 5 Safety Eart...

Page 14: ...Connect the copper earth bus to the safety earth of the mains distribution panel NOTE The earth and the neutral connections must be in accordance with the local rules WARNING Note that the Input Neut...

Page 15: ...ment at reasonable temperatures to obtain efficient battery operation In general a minimum space of 10 mm must be left on all vertical sides of the battery block A minimum clearance of 20 mm should be...

Page 16: ...13 30x12V Batteries 30x12V Batteries 0 360V 360V 0 K1 K2 K3 K2 Figure 2 3 External Battery Connections 60x12V...

Page 17: ...2 Load on bypass indicator lamp L3 Input voltage indicator lamp L4 Rectifier run pilot lamp L5 Battery operation indicator lamp L6 Load on UPS indicator lamp L7 Output switch on indicator lamp There a...

Page 18: ...l measurements ENTER EXIT ALARM LOGS UPS LOG RECORD Page1 ENTER CLEAR LOG Page1 ENTER EXIT INFORMATION RS232 Comm 1 2 Page1 Maximum UPS power Page1 Nominal voltage and frequency Page1 Inverter firmwar...

Page 19: ...ut command Page3 ENTER EXIT PASSWORD Getting service code Page1 Type service password Page1 Type user password Page1 ENTER EXIT ADJUST in English Group adjustments Automatic settings Inverter factory...

Page 20: ...alarm messages Up previous page down next page MEASUREMENTS INPUT Page 3 Level 3 ENTER EXIT ENTER exit to upper menu Current alarm messages Up previous page down next page MEASUREMENTS BYPASS Level 2...

Page 21: ...1 222 223 V Phase to neutral measured AC UPS output voltages Iout 00 0 00 0 00 0 A Measured AC RMS load currents Current alarm messages Up previous page down next page MEASUREMENTS OUTPUT Page 2 Level...

Page 22: ...n next page MEASUREMENTS DC Page 3 Level 3 Backup time 0000 min Calculated remaining time Current alarm messages Up previous page down next page MEASUREMENTS DC Page 4 Level 3 ENTER EXIT ENTER exit to...

Page 23: ...32 activity indicator for com1 and com2 MAX Power 60000 VA Maximum ups output power as VA Nom 220 050 220 050 Nominal input output voltage and frequency Current alarm messages Up previous page down ne...

Page 24: ...adjust BL DELAY CLOSED Backlight delay BL DIM CLOSED Back light half option selection Current alarm messages Up upper line down next line or options ENTER select an option OPTIONS LCD OPTIONS Page 3 L...

Page 25: ...PTIONS COMMUNICATION OPTIONS Page 4 Level 3 RELAY 7 Left and right buton relay function selection option RELAY 8 Left and right buton relay function selection option RELAY 9 Left and right buton relay...

Page 26: ...PTIONS Page 3 Level 3 ENTER EXIT ENTER exit to upper menu Current alarm messages Up previous page down next page Level 3 Bypass options VAT transfer ON OFF Page1 Gen set bypass ON OFF Page1 Gen set sy...

Page 27: ...ND ON OFF Left and right disable alarm buzzer MIMIC LED TEST ENTER lamp test Current alarm messages Up upper line down next line or options ENTER apply command COMMAND MENU Page 4 Level 2 ENTER EXIT E...

Page 28: ...on recorded maximum power ENTER FAULT RESET ENTER fault reset Current alarm messages Up upper line down next line SERV CE MENU Page 2 Level 2 FAN MAINT 01000 Remaining hours to FAN maintenance BAT MAI...

Page 29: ...0 or R00 Alarm is shown on the LCD panel we understand that there is a system fault at the related module We saw the message in the A00 INV FAULT XXXX or R00 PFC FAULT XXXX format Numbers shown in X d...

Page 30: ...ertemperature at inverter power module A03 BATT HIGH Alarm Inverter module measured battery voltage high A04 OUTPUT V LOW Alarm Inverter output voltage is low A05 OUTPUT V HIGH Alarm Inverter output v...

Page 31: ...rd power supply out of tolerant A40 INVERTER START Warning Inverter is in soft start stage wait for finish A43 USER LOGIN Warning User logged in to UPS A45 SERV PASSWORD Fault For UPS startup service...

Page 32: ...time 369 Overcurrent occured on L3 phase longer then allowed time 170 On L1 phase momentary short circuit conditions occured but now inverter is running 270 On L2 phase momentary short circuit conditi...

Page 33: ...ce at the UPS output 383 L3 phase by pass SCR must be on but there is only positive alternance at the UPS output 184 L1 phase by pass SCR must be on but there is only negative alternance at the UPS ou...

Page 34: ...t at the UPS output there is no 3 phase AC voltage INV Control activity status codes 612 INV Over RS232 interface battery quantity updated 613 INV Over CAN1 interface battery quantity updated 614 INV...

Page 35: ...eived 651 INV Over CAN1 interface generator mode start command received 652 INV Over RS232 interface start sleep mode command received 653 INV Over CAN1 interface start sleep mode command received 654...

Page 36: ...ge is higher then R2131 adjustment 1401 PFC DC bus voltage is higher the R2131 adjustment 1402 PFC DC LEM current sensor error 1403 PFC module DC BUS voltage high alarm repeated 4 times within R2166 t...

Page 37: ...received 1643 PFC over CAN1 interface cancel battery test command received 1644 PFC over RS232 interface start boost charge mode command received 1645 PFC over CAN1 interface start boost charge mode...

Page 38: ...frequency is normal R06 OVERTEMPERATURE Overtemperature at rectifier module call service R07 BLACKOUT There is a short blackout at the AC input voltage of the UPS this is temporary wait until the AC...

Page 39: ...perature if hot use air cooling system 100 120 and 160 kVA DS 300 series UPS don t have internal batteries L02 TH2 TEMP HIGH L04 TH2 TEMP LOW UPS TH2 cabinet inside temperature is out of tolerance che...

Page 40: ...nt is normal A07 SHORT CIRCUIT There is short circuit at the output of the UPS check installation and loads A08 ON MAINTENANCE The maintenance by pas switch of the UPS is ON 1 position there is a lock...

Page 41: ...ds the mesage will be cleared A26 BATTERY LOW The DC BUS or battery voltage of the UPS is low still UPS is running but DC voltage is going down If this alarm occures during mains failure it means that...

Page 42: ...very high higher then 150 the UPS limited the output current This status is temporary but if continues call service A38 FUSE FAILURE Call service A39 PSP FAILURE Call service A43 USER LOGIN User logg...

Page 43: ...TTENTION BYPASS VOLTAGE WILL BE CONNECTED TO THE OUTPUT TERMINALS OF UPS WHEN THE ON OFF SWITCH S7 IS SWITCHED ON 4 Turn on S7 On Off switch to 1 position LCD panel activates and INV RESET or PFC RESE...

Page 44: ...n this case bypass voltage is connected directly to the output of UPS and the critical load is supplied via maintenance bypass switch No AC or DC supply is connected to the inside and the circuits of...

Page 45: ...the Ah capacity charge status age of the batteries actual load percentage of UPS and the ambient temperature Otherwise critical loads will be out of power at the end of battery autonomy time A26 BATT...

Page 46: ...NCE counter BATTERY MAINTENANCE counter GENERAL MAINTENANCE counter This type of protective maintenance prevents small problems turning up to big failures DS300 Series UPS has been designed to require...

Page 47: ...one at least two times a year in order to provide safe and efficient operation your UPS and battery group UPS generates a warning message when the maintenance time has expired 5 5 Storage Conditions a...

Page 48: ...ed while trying to indicate the error Fault determination First step is to record the messages indicator panel LEDs operating parameter values and last status of switches This must be done before Fixi...

Page 49: ...RY TEST until battery low alarm CANCEL battery test Turn off UPS output voltage immediately SHUTDOWN Turn off UPS output voltage after delay WAITING SHUTDOWN Turn off UPS output voltage SHUTDOWN and t...

Page 50: ...phone and listen the modem sound NOTE Not all the modems are compatible with the command set on UPS In such a case modem should be set by connecting a PC 7 3 2 Functioning Principle The remote operato...

Page 51: ...emperature sensor input 11 12 Function programmable relay contact output 2 13 14 Function programmable relay contact output 3 15 16 Function programmable relay contact output 4 ATTENTION Maximum 42Vac...

Page 52: ...fits economically as well as supporting to create a cleaner environment and protecting our world sources 2 Every electric powered device is designed appropriate to a defined power level Device capacit...

Page 53: ......

Page 54: ...AGKK10632 09 2021...

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