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Solutions to Common Problems
No image on monitor
Check that the video signal source device is turned on.
Check that the selected video input signal matches the video connection.
The monitor or computer may be in SLEEP mode. Press any key/move the mouse/touch the
touchscreen and wait a few seconds to see if the image appears.
Check that the DC power connector is fully seated.
Check that the AC cable is securely connected to the wall outlet and to the AC to DC converter.
Make sure the MicroTouch power converter is being used.
Try another MicroTouch-approved power converter if possible.
Monitor display is dim.
Use the OSD controls to increase the brightness.
Use the OSD controls to increase the contrast.
Monitor displays the “Out of Range” message.
This message will only occur when using the VGA video signal input; use either the HDMI or
Display Port video signal input if your signal source equipment supports either of those.
Reduce the resolution to a resolution the monitor supports – see the Supported Timings chart in
the Specifications and Dimensions section of this manual.
Monitor display image looks strange.
Try the Auto Adjust function in the OSD (only available when using the VGA video signal input.
Adjust your computer’s resolution/timing mode to be within the allowable timing ranges specified
for your touch monitor (see section above).
Touch functionality doesn’t work or works incorrectly.
Make sure the USB cable is properly connected.
Fully remove any protective sheets from the screen, then cycle power Off/On.
Ensure that the monitor is in an upright position with nothing touching the screen, then cycle
power Off/On.
Legacy operatic systems, prior to circa 2007, may require drivers to support Touch Devices.
Please contact MicroTouch Technical Support.
Neither the OSD nor power buttons respond when pressed.
If the wired OSD remote is in use, make sure it is securely connected.
