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VideoSystem Cameo 400 DV
The Service from TerraTec.
“I Followed the instructions ‘to the letter’ but …” is not pleasant, but can occur even in the
best system. In such cases the TerraTec team is available for info and help.
Hotline, Mailbox, Internet.
If you have a difficult problem that the handbook, you, or your neighbor or salesman can't
solve - then please contact us directly.
The first method - if an option - is the internet: at
http://www.terratec.net/
you will
find the answers to frequently asked questions (FAQ) as well as the newest drivers. All this is
also reachable over our mailbox system.
The mailbox numbers are:
+49-(0)2157-8179-24
(analog) and
+49-(0)2157-8179-42
(ISDN).
If the above mentioned options don't help you then contact our telephone support hotline.
We can also be contacted online per email.
Call up
http://www.terratec.net/support.htm
. In both cases you will need to have
the following information at hand:
•
Your registration number,
•
This documentation,
•
A print-out of your configuration info,
•
Your mainboard manual,
•
A screenshot of your BIOS configuration.
Furthermore necessary for a proper and timely solution is to place your call while sitting in
front of your PC in order to try various configurations directly or obtain further info. Please
take note of the support team co-workers name.
You will need this if you need to send the card to us for testing or repair.
