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VideoSystem Cameo 400 DV
General Service Agreement
1.
General
By buying and retaining the goods, you acknowledge our General Service Conditions.
2.
Proof of Warranty
You copy of the sales receipt or delivery notices is necessary for proof of warranty. If you
do not have this proof of warranty, you will be charged for any repairs.
3.
Problem Description
Returns received with no or insufficient descriptions of the problem ("defect" or "to be
repaired" is not sufficient), will be returned charging a processing fee since this makes the
repair effort more difficult and is avoidable.
4.
Wrongful Complaints
In case of wrongful complaints (no error can be determined, probably user error), we will
send the goods back charging a processing fee.
5.
Packaging
If possible please return the goods in the original packaging. Inappropriate packaging
could endanger the warranty. Any transport damage cause because of this voids the
warranty.
6.
Other Products
Devices not manufactured or marketed by TerraTec Electronic GmbH will be returned with
a processing fee.
7.
Repairs Liable to Charge
Repairs that do not fall under the warranty will be charged.
8.
Transport Costs
The sender is liable for transport and insurance costs when sending goods to TerraTec
Electronic GmbH to be repaired. TerraTec Electronic GmbH will cover the transport costs
for returning the goods if the repair falls under warranty. Packages with postage due will
be declined for organizational reasons.
9.
Final Provision
TerraTec Electronic GmbH reserves the right at any time to change or expand these
General Service Conditions.
In any case, these General Terms and Conditions from TerraTec Electronic GmbH are valid as
accepted.
