General terms and conditions of service
1. General
You accept our general terms and conditions of service by purchase and receipt of the
goods.
2. Proof of warranty
You will require a copy of the purchase receipt or delivery slip as proof of warranty. If you
do not supply proof of warranty, we will charge for repairing the goods.
3. Description of fault
Shipments that do not include a description of the fault or an insufficient description
('defective' or 'for repair' is insufficient) will be returned for a processing fee, because this
makes repair more difficult and could have been avoided.
4. Unfounded
complaints
In the event of an unfounded complaint (no fault could be detected, probable operating
error), we will return the goods and a processing fee will be charged.
5. Packaging
If possible, please use the original packaging for return shipment. Any warranty claim will
be jeopardized by improper packaging. The warranty will not apply to damage caused by
improper packaging.
6. Third-party
products
Devices that are not manufactured or distributed by TerraTec Electronic GmbH will be
returned and a processing fee will be charged.
7. Chargeable
repairs
Repairs outside the warranty period are chargeable.
8. Shipping
costs
The dispatcher pays all costs associated with shipping and insurance for the goods for
repair to TerraTec Electronic GmbH. If the goods are covered by warranty, TerraTec Elec-
tronic GmbH will pay the shipping costs for returning repaired goods. COD shipments will
not be accepted for organizational reasons.
9. Final
clause
TerraTec Electronic GmbH reserves the right to change or supplement the general terms
and conditions of service at any time.
Otherwise the General Terms and Conditions of Business of TerraTec Electronic GmbH are
considered to be accepted.
Cameo 400 AV mobile (English)
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