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In addition, the Owner must confirm that they have received the Owner Briefing from their dealer or that they have watched the Owner
Briefing video on ternbicycles.com/support.
Exclusions
This warranty does not cover damage and/or defects that occur under the following conditions:
If a bike has been used, ridden, handled, maintained or overloaded in a manner that does not abide by the product specifications,
intended use or guidelines in the Owner’s Manual. This includes, but is not limited to, off-road riding.
Normal wear and tear. Parts are subject to varying wear depending on use, load, weather, road conditions, etc.
Paint finish is considered consumable and is not part of the warranty.
If a bike or part has been re-assembled, repaired or maintained by personnel not authorized by Tern.
If a bike has been subjected to fire, flood, accidental breakage, improper actions by third parties, and/or any event outside Tern’s control.
Modification of the Frame, Fork, Handlepost, or Components.
Installation of Parts, Accessories, Motor Units or Batteries not originally intended or compatible with the bicycle as sold.
If the frame number and/or service tag on the bike have been defaced, modified, manipulated or is otherwise not clearly identifiable.
Tern Warranty Support
Tern will repair or replace any parts that manifest a defect in materials and/or workmanship during the warranty period. Any part that is
replaced pursuant to this warranty will be replaced by parts of the same or similar design. However, Tern reserves the right to replace
defective parts with other parts of different design or color manufactured by or on behalf of Tern, provided that such replacement will not
reduce the function of the original part.
Due to product evolution and obsolescence, some components may not be available for older models. In these cases, sourcing and
payment for components are the responsibility of the Owner.
Tern may, at its discretion, repair or replace defective parts falling outside the warranty period, but such work shall not be deemed to be
any admission of liability.
Any Frame, Handlepost, or Fork replaced under the warranty terms will be covered for the remaining period of the warranty of the bike.
This is the only warranty made by Tern and no employee, agent, or reseller of Tern is authorized to make any other warranty on behalf of
Tern.