TensCare Sure PRO, Instructions For Use Manual, Page: 38 / 44

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20. TROUBLESHOOTING
If your Sure PRO is not working properly, please check the following:
Problem Possible causes Solution
No display Flat battery Charge battery. See section 13.1.
Battery incorrectly
positioned
Check the battery position. See section 13.2.
Damaged charging
cradle or battery Contact supplier.
Low battery
display Low battery Charge battery.
Controls
don’t work Key pad is locked If is shown on display, press Ch1
▼ or
Ch2
▼
button to unlock the keypad.
If is not showing, check that battery is
charged.
Warning
triangle
flashing Awaiting
confirmation
or
wrong programme
If you are in programme TIBN 1 or TIBN 2 and you
have attached the self-adhesive electrode pads to
your ankle, press

button to activate the
programme.
Otherwise, select a different programme.
Intensity
won’t go
above 10
mA and
zeroes in
display and
warning
triangle
flashing
The Sure PRO has a safety feature which will not allow the intensity to pass
10 mA if the machine detects a connection error.
If a connection error is detected the intensity will return to 0 mA and the
warning triangle will flash. This safety feature will prevent the machine from
giving any uncomfortable stimulation should the contact break between the
machine and your skin. This will also prevent anyone from increasing the
intensity to a high level without firm contact between the machine and the
skin.
A connection error can occur if:
1. A break has
developed within one
of the two lead wires.
i) If this happens, check that the lead wire is
correctly connected. (If you are using the
electrode pads, ensure that they are correctly
attached to the skin).
ii) If you are using the probe, you can try to test the
unit by holding the probe in your hand: Dampen
your hand with water and a little table salt.
Squeeze the probe firmly and make sure your
skin is covering the metal parts of the probe and
carefully increase strength until you can feel
something. Most people will start to feel the
stimulation in their hand at around 25 mA.
iii) If the warning triangle flashes and the unit will not
allow you to pass 10 mA, the lead wire may need
to be replaced. Try again using the other lead.
If you have tried the
test above and DO
have sensation when If this happens, you can try these solutions: