Snappi System User Manual
Document No: 053-05 v38
Page 71 of 76
June 2022
Snappi System User Manual.doc
2.
Tendercare Limited will not repair or replace free of charge any part or parts found
to be defective due to abuse, misuse or lack of correct maintenance.
3.
The warranty does not cover accidental damage and does not extend to non-
durable parts, which are subject to normal wear and tear and therefore need
periodic replacement.
4.
Failure to maintain a device in accordance with the instructions may invalidate the
device’s warranty. It is recommended that comprehensive records are kept
detailing all the maintenance and repairs undertaken during the lifetime of the
product. Failure to maintain a device may compromise the clinical condition or
safety of users and/or their caregivers.
5.
The warranty does not cover any damage caused by modifications undertaken by
anyone other than Tendercare Ltd.
6.
Equipment for warranty claims should be returned in a strong carton that is of
sufficient quality to ensure damage to the product does not occur during transit.
Tendercare will take no responsibility for any damage incurred due insufficient or
incorrect packaging. There may be a charge for collection. Contact Tendercare
Customer Service Department on 01903 726161
12.2 Product Lifetime/Period of Use
The Snappi pushchair has a period of use of up to 7 years if used correctly and serviced
regularly by a professional as per the information detailed in this user manual.
The Snappi pushchair may be used beyond this point if it is in safe and technically sound
condition. Time spent in storage at the manufacturer does not count towards the period of
use. The period of use/ product lifetime clock commences from the date of despatch from
our premises.
The theoretical period of use does not equate to a guaranteed service life. It depends on
the intensity of use of the product. The product must always have undergone an individual
assessment by the issuing authority (or their designated agent/repairer), each time the
product is reused. The period of use does not apply to wear parts like padding, covers,
tyres, brake pads, etc.
12.3 Service Life
A product’s Service Lifetime is the amount of time that the manufacturer determines the
product to be “serviceable” and for which it can function safely and effectively. The
product’s service lifetime clock commences from the date of despatch from our premises.
The Snappi pushchair has a service life of 8 years if the requirements stipulated for the
period of use are met. The service life consists of the period of use and the storage times
between reuses.
