Wireless N450 Home Router
69
Appendix
3
FAQs
This
section
provides
solutions
to
problems
that
may
occur
during
installation
and
operation
of
the
device.
Read
the
following
if
you
are
running
into
problems.
If
your
problem
is
not
covered
here,
please
feel
free
to
go
to
www.tendacn.com
to
find
a
solution
or
your
problems
to:
or
We
will
be
more
than
happy
to
help
you
out
as
soon
as
possible.
1.
Q:
I
entered
the
device’s
LAN
IP
address
in
the
web
browser
but
cannot
access
the
utility.
What
should
I
do?
a
.Check
whether
device
is
functioning
correctly.
The
SYS
LED
should
blink
a
few
seconds
after
device
is
powered
up.
If
it
does
not
light
up,
then
some
internal
faults
may
have
occurred.
b
.Verify
physical
connectivity
by
checking
whether
a
corresponding
port’s
link
LED
lights
up.
If
not,
try
a
different
cable.
Note
that
an
illuminated
light
does
NOT
ALWAYS
indicate
successful
connectivity.
c
.
Run
the
"ping
192.168.0.1"
command.
If
you
get
replies
from
192.168.0.1,
open
your
browser
and
verify
that
Proxy
server
is
disabled.
In
case
that
ping
fails,
press
and
hold
the
"RESET"
button
on
your
device
for
7
seconds
to
restore
factory
default
settings,
and
then
run
"ping192.168.0.1"
again.
d
.
Contact
our
technical
support
for
help
if
the
problem
still
exists
after
you
tried
all
the
above.
2.
Q:
What
should
I
do
if
I
forget
the
login
password
to
my
device?
A:
Reset
your
device
by
pressing
the
Reset
button
for
over
7
seconds.
Note
All
settings
will
be
deleted
and
restored
to
factory
defaults
once
you
pressed
the
Reset
button.
3.
Q:
My
computer
shows
an
IP
address
conflict
error
after
having
connected
to
the
device.
What
should
I
do?
a.
Check
if
there
are
other
DHCP
servers
present
in
your
LAN.
If
there
are
other
DHCP
servers
except
your
router,
disable
them
immediately.
b.
The
default
IP
address
of
the
device
is
192.168.0.1;
make
sure
this
address
is
not
used
by
another
PC
or
device.
In
case
that
two
computers
or
devices
share
the
same
IP
addresses,
change
either
to
a
different
address.
4.Q:
I
cannot
access
Internet
and
send/receive
emails;
what
should
I
do?
This
problem
mainly
happens
to
users
who
use
the
PPPoE
or
Dynamic
IP
Internet
connection
type.
You
need
to
change
the
MTU
size
(1492
by
default).
In
this
case,
go
to
“WAN
Settings”
to
change
the
MTU
value
from
default
1480
to
1450
or
1400,
etc.
5.
Q:
How
do
I
share
resources
on
my
computer
with
users
on
Internet
through
the
device?
To
let
Internet
users
access
internal
servers
on
your
LAN
such
as
e
‐
server,
Web,
FTP,
via
the
device,
use
the
"Virtual
Server"
feature.
To
do
so,
follow
steps
below:
Step
1:
Create
your
internal
server,
make
sure
the
LAN
users
can
access
these
servers
and
you
need
to
know
related
service
ports,
for
example,
port
number
for
Web
server
is
80;
FTP
is
21;
SMTP
is
25
and
POP3
is
110.
Step
2:
Enter
Port
Forwarding
(also
called
Port
Range
Forwarding
on
some
products)
screen
from
device
web
UI.
Step
3:
Complete
the
Start
Port
(also
called
External/Ext
Port
on
some
products)
and
End
Port
(also
known
as
Internal
Port
on
some
products)
fields,
say,
80
‐
80.
Step
4:
Input
the
internal
server’s
IP
address.
For
example,
assuming
that
your
Web
server’s
IP
address
is
192.168.
0.10,
then
simply
input
it.
Step
5:
Select
a
proper
protocol
type:
TCP,
UDP,
or
Both
depending
on
which
protocol(s)
your
internal
host
is
using.
