Telstra VVX410, Manual

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Telstra VVX 410 Call Centre Phone Guide | November 2015 Page 3
Telstra VVX410 Call Centre Phone Guide

Press the More soft key

Press the ASignOut soft key

Press the More soft key then the
Unavailable soft key

Enter an Unavailable code or press 0
for no code, press Select
Calls are not routed to the agent on
their call centre line while in the
unavailable state. Calls will still arrive
on an agent’s non-call centre line if they
are on a call centre call

Press the More soft key then the
Available soft key
Calls are routed to the agent on their
call centre line while in the available
state Active Call View
An incoming call causes the phone to ring.
Queue information for an incoming call centre
all is automatically displayed

Press the Answer soft key to answer
the incoming call, OR

Lift the handset, O R

Press the Speaker or Headset button to
answer the incoming call

Enter the required number and press
the
Dial soft key or lift the handset
OR

Lift the handset and enter the required
number

Press #80

Dial the required number
The Call Centre number and not your personal
extension number is displayed to the called
contact

Press the Dial soft key

Lift the handset and enter the required
number by using the phone keypad

Enter a number

Press the Dial soft key
OR

With the handset on-hook, press the
New Call soft key, enter the phone
number by using the phone keypad

Lift the handset OR

Press the Answer soft key
Or

Press the green flashing line button

This view displays the name and
number of the person you are talking
with and the duration of the call

From Active view you can, Hold, End
Call, Transfer or select the
More soft
key for additional options