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Customer service & Product warranty
IMPORTANT
Please retain this booklet with your
sales receipt as proof of the date of
purchase
Customer Service
If you require assistance in operating
this product please call the TecHelp
Information Line on 1300 369 193 or
contact us by e-mail at: tcpsupport@
ingrammicro.com.au
If you are trying to access a Telstra
Network Service and require assistance
specifically related to the network
service or would like to subscribe to the
service, contact Telstra on 132200 for
residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra
guarantees this product against any
defect in materials or workmanship
under conditions of normal use for
a period of 24 months from date of
purchase. The benefits conferred by
this warranty are in addition to other
warranties and remedies that are
implied under the Trade Practices Act
and similar State and Territory laws
(Statutory Rights. Subject to your
Statutory Rights, the goods will not be
eligible for service under this warranty
if:
a. Proof of purchase cannot be provided;
b. The defect was caused by an accident,
misuse, abuse, improper installation
or operation, vermin infestation, lack
of reasonable care, unauthorised
modification, loss of parts, tampering
or attempted repair by a person not
authorised by Telstra;
or
c. The product has been damaged by
lightning or a mains power surge.
To obtain service during the term of this
Customer service & Product warranty
warranty call the TecHelp Information
Line on 1300 369 193 or contact us by
e-mail at: tcpsupport@ingrammicro.
com.au
If it is necessary to have the product
serviced, the Customer Service
Representative will inform you of the
product return process.
Please ensure that:
a. You provide proof of purchase;
b. Your product is suitably packaged;
and
c. You have included all components
from the original purchase.
Subject to your Statutory
Rights:
a. Any claim under this warranty
is limited to the cost of repair or
replacement of the product; and
b. If the goods are found to be in sound
working order by the authorised service
centre, you may be charged a fee for
service and for any other direct costs
associated with having the product
delivered for service.
For your records
Date of purchase:
______________________________
Place of purchase:
__________________________________
Serial number:
__________________________________
For guarantee purposes proof of
purchase is required so please keep your
receipt.
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