Telrad Avanti Attendant Console User Manual Download

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Avanti Attendant Console

User guide

79-660-0010/A

Issue 1

Atc_txt.book Page 1 Wednesday, August 4, 1999 11:56 AM

Summary of Contents for Avanti Attendant Console

Page 1: ...Avanti Attendant Console User guide 79 660 0010 A Issue 1...

Page 2: ...79 660 0010 A Issue 1 Avanti Attendant Console User guide Telrad Telecommunications Inc Woodbury New York...

Page 3: ...elease DB7 or Telrad s DIGITAL 1000 system Release LB7 as of July 1999 Telrad reserves the right to modify the equipment and the software described herein without prior notice However changes made to...

Page 4: ...79 660 0010 A Issue 1 Printed in Israel...

Page 5: ...N 16 PAGE CALL 17 OUTSIDE CALLS 18 ABBREVIATED OUTSIDE DIALING 18 WAITING FOR AN AVAILABLE OUTSIDE LINE 19 FLASH DISCONNECT 19 FLASH SIGNAL 19 SWITCHING TO TONE DIAL 19 ACCOUNT CODES 20 PICK UP 21 MES...

Page 6: ...iv CLASS OF SERVICE REASSIGNMENT 39 DSS UNIT 40 DOOR UNIT 41 SETTING THE SYSTEM CLOCK 42 ALARM 43 NOTE PAD 44 CALL COST DISPLAY 45 FEATURE CODES 46...

Page 7: ...v Figure 1 Avanti Attendant Console faceplate...

Page 8: ...e only attendant serving the extensions outside lines and call queues assigned to it Alternatively two or more attendants may work in parallel in a logical Attendant Position ATP All the Attendant con...

Page 9: ...same function as equivalent fixed buttons The six softkeys to the left of the display panel are used to activate features menu softkeys The six softkeys to the right of the display panel are used for...

Page 10: ...t is ringing for an external call Appears on the right side of the display next to the name or number of the outside line In use The line is in use Appears on the right side of the display next to the...

Page 11: ...rs on the bottom line when you cancel call forward Save Appears on the bottom line when you want to save the current programming procedure Call forward cancel Appears on the bottom line after pressing...

Page 12: ...e FLASH NIGHT RELEASE User programmable buttons Some of the buttons on your console may be user pro grammable MEMORY or SPEED DIAL buttons You may program these to access extensions features or outsid...

Page 13: ...ond line of the display provides information on the status of the attendant and the specific call being handled It also displays the elapsed time and caller identification information of the current c...

Page 14: ...y assists you by indicating for which organiza tion the arriving call is intended Headset handset operation The console may be operated with either a headset or a handset Disconnecting a call Pressing...

Page 15: ...CI lines etc SETTING VOLUME AND DISPLAY CONTRAST To adjust the handset volume During a conversation Press LO HI to change the volume To adjust the volume of tones While connected to the tone Press LO...

Page 16: ...e is ringing Nine different rings are available To change the ring for your telephone console 1 Press and simultaneously 2 Press one of the dialpad buttons 1 9 When you hear the ring that you want 3 P...

Page 17: ...ber of calls waiting in the attendant queue is indi cated in the top line of the display e g CW23 where CW stands for Calls Waiting and 23 is the number of calls To answer the first call waiting in th...

Page 18: ...sions that dialed 0 Press the designated Dial Attendant button to retrieve from this queue Interposition queue if defined contains calls from extensions that dialed your extension number Press the des...

Page 19: ...Hold Press the Private Hold softkey again Manual hold Calls may be placed on hold manually by pressing HOLD A call placed on hold enters the Hold queue from which it can be retrieved by any attendant...

Page 20: ...ss RELEASE You are returned to idle state or Press ANSWER You are connected to the next call in the queue To transfer a call which you initiated When the called party answers 1 Press DIAL CONT to deac...

Page 21: ...en the extension answers 2 Press JOIN You hear a short beep indicating a conference has been initiated Once you have confirmed that the two parties are con nected 3 Press RELEASE You exit the conferen...

Page 22: ...rther serial transfers repeat steps 1 through 4 above To transfer a call by page After answering the call 1 Press FEATURE and dial the PAGE zone access code or Press the PAGE zone button 2 Announce th...

Page 23: ...ack feature 1 Press CALL BACK When the extension becomes available if the private Recall Queue is empty you hear call back ringing and CALL BACK appears in the display 2 Answer the call You hear the c...

Page 24: ...d dial the PAGE zone access code You hear a tone burst Then 2 Make your announcement 3 Press RELEASE to end the page call To speak directly with a page initiator While the page announcement is heard 1...

Page 25: ...one of the following Press the appropriate SPEED DIAL button or Press SPEED DIAL and dial the desired speed dial bin code Redialing the last outside number 1 Press an outside line group button 2 Pres...

Page 26: ...To cancel trunk queue Press CNCL TKQUE FLASH DISCONNECT When connected to an outside line you may disconnect the call or cancel the dialing without losing the outside line Press FLASH You may now dia...

Page 27: ...ter the elapsed call time appears in the display Account code entry may be voluntary prompted or forced Prompted account code You hear a periodic tone during outside conversations as a reminder to ent...

Page 28: ...Avanti Attendant console 21 PICK UP You may pick up calls ringing or on hold at other exten sions 1 Press PICK UP 2 Dial the number of the extension or outside line that is ringing or on hold...

Page 29: ...name or number e g GONE OUT STEVE SENDING MESSAGES To send a message After dialing an extension 1 Press The first five of the available messages are displayed To view more messages 2 Press To select a...

Page 30: ...displayed To call the message sender Press the softkey to the left of the message DELETING MESSAGES To delete a message Press the softkey to the right of the message you wish to delete To cancel all m...

Page 31: ...r System Administrator for a list of code numbers or Press the SPEED DIAL button to be programmed The number previously entered is displayed 3 Dial an outside line access code followed by the num ber...

Page 32: ...try You can use the Phone Book feature to dial a number only when your telephone set is in idle state You can make entries into the Phone Book when the telephone is idle or during a conversation by pr...

Page 33: ...entry You can then press DIAL to dial the number UPDATE to change the name or number for the entry or REMOVE to remove the entry from the Phone Book To program your private Phone Book list For each en...

Page 34: ...s the softkey to the left of the entry under DETAILS 3 Press UPDATE 4 Enter the correct characters for the name 5 Press SAVE EXIT or NUMBER if you want to change the number 6 Enter the correct number...

Page 35: ...ished programming that character Enter Z by pressing 9 four times Enter Q by pressing 7 two times Enter an underline by pressing 1 twice Enter a slash by pressing 1 four times Warning signal You hear...

Page 36: ...ersation To establish a conference call 1 Call the first party If the first party is on an outside line Press DIAL CONT to deactivate dial continuation 2 Call the next party This puts the first party...

Page 37: ...emporarily Press any digit on the dialpad At least one of the parties to the conference must be inter nal for the conference to continue If not the parties are placed on hold You must return to the co...

Page 38: ...rder to continue the conversation Then 3 Press FEATURE 4 Dial the TRUNK PATCH access code 8 7 NOTE If no digit is pressed after the tone is heard the call is disconnected after a defined timeout To re...

Page 39: ...ammed the attendant exten sion number as their Call Forward destination you can cancel their Call Forward programming 1 Press CANCEL 2 Press FLW TO ME Then To cancel all Call Forward programming Press...

Page 40: ...dant position Calls may be answered from either the attendant or the day alert position To activate a day alert extension 1 Press DAY ALERT The DAY ALERT indicator flashes 2 Dial the number of the day...

Page 41: ...overflow extension or the attendant position Overflow conditions are met when More than a defined number of calls are waiting in the Main Call queue A call has been waiting in the Main Call queue beyo...

Page 42: ...o operation Press POSITION BUSY again The POSITION BUSY button indicator light goes off If your console has been programmed to require a password when deactivating position busy you are prompted to en...

Page 43: ...nd the system into night service Press NIGHT The NIGHT indicator flashes During Night service the attendant console does not receive incoming calls and the queues are not active To return the console...

Page 44: ...any outside line Dial the number of an outside line If the line is available you seize the outside line and hear outside dial tone Otherwise busy tone is heard The extension using the outside line an...

Page 45: ...is detected in system operation an alarm message is sent to the display of the attendant console The System Administrator should be advised of any alarm indication When the alarm message is no longer...

Page 46: ...T COS 7 Enter the new Night COS number 8 Do one of the following Press once to repeat the extension number entry procedure for another extension or Press three times to exit the programming function w...

Page 47: ...30 programmable buttons and may be assigned up to four 30 button maps A map is an arrange ment of up to 30 entries representing extensions This pro vides the attendant with an additional 120 programm...

Page 48: ...rogrammed accordingly you can control the entry of visitors into premises When someone presses the doorbell a call waiting ring sounds at your console To speak to the visitor 1 Press ANSWER or the fla...

Page 49: ...SYSTEM CLOCK If your console has been defined as the time setting set 1 Press 2 Press 3 Dial the correct time using HHMM in 24 hour format e g 1530 for 3 30 pm 4 Dial the correct date using DDMMYY for...

Page 50: ...ammed alarm time is displayed Use the dialpad to enter the desired alarm time using 24 hour format e g 1530 for 3 30 pm 3 Press The alarm icon appears on the second line of the dis play NOTE Once an a...

Page 51: ...a call 1 Press 2 Press SPEED DIAL 3 Dial an available speed dial bin code or press an avail able SPEED DIAL button 4 Enter up to 16 digits 5 Press To dial the number saved dial the Speed Dial bin cod...

Page 52: ...for a call in progress at another extension or for all toll calls currently in progress in the system 1 Dial the CALL ACCOUNT MONITOR code 2 Dial the password ECC code 3 Dial the Directory Number of t...

Page 53: ...ge reflect the fea ture initials using the letters on the dialpad buttons For example To access Barge In Press FEATURE followed by the dialpad buttons cor responding to the letters BI Barge In That is...

Page 54: ...LL FORWARD NO ANSWER FN FEATURE 3 6 CANCEL CLIR 1 2 CONFERENCE LOOP 1 10 1 DIRECTORY 1 THROUGH 9 1 DIRECTORY 10 HELP 1 DROP from conference 1 END OF DIALING SEND FEATURE EXECUTIVE CREDIT CODE EX FEATU...

Page 55: ...PU FEATURE 7 8 PROGRAM PM FEATURE 7 6 REDIAL RL FEATURE 7 5 SAVE REPEAT SR FEATURE 7 7 SPEED DIAL SD FEATURE 7 3 TIME ALARM TA FEATURE 8 2 TONE 1 TONE DIAL DTMF 1 TRAVEL COS 1 TRUNK PATCH TP FEATURE...

Page 56: ...mer Message number Default message Updated message 01 CALL_ Basic message 02 CALL 1 03 CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 VOICE MAIL 08 CALL BOSS 09 TAKE MSGS 10 GONE HOME 11 JOB DONE 12...

Page 57: ...50 Avanti Attendant console Your speed dial codes Name Number Code...

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