Telpar, Inc. MTP Series Receipt Thermal Printer User Manual
2011 Telpar, Inc. (Rev.20110809)
Page 13
2.4 Clearing a Paper Jam
In the event of a paper jam condition do not force paper into the unit, or try to pry the paper out of the
unit, this may damage the thermal print mechanism. Instead, lift the print head up, off the paper to
clear a jam as shown below.
Caution should be exercised when working next to the cutter
mechanism, the blades are sharp and may cause serious injury
! Therefore, it is recommended
to
unplug
the Printer before clearing a jam!
2.4.1
Lifting the Print Head and Cutter Sections of the MTP-2822, MTP-2832, and MTP-2242
The MTP-2822, MTP-2832, and MTP-
2242‟s Head Up lever is located by the Paper Feed
knob as shown below. Rotating the lever to the fully down position allows the print head to
physically contact the paper while also closing an interlock switch which tells the printer it
is ready to print
– you will not be able to print if the lever is up. When the lever is in the
middle position, it reduces pressure between the print head and the print platen roller for
easier manual feeding. In the fully up position, the lever lifts the print head off of the platen
roller for manually inserting paper or for clearing a paper jam. Both the middle and up
positions signal the microprocessor that the head is up so that no printing will occur.
The MTP-2822, MTP-2832 and MTP-2242 have a cutter mechanism that can easily be
rotated up away from the print head to further assist in clearing jams that occur between the
print head and the cutter. However, if the printer has a Document Presenter and a paper
jam exists between the print head and the cutter or between the cutter and the presenter,
the presenter section must be pivoted down and out of the way before the cutter section can
be raised
. To do this, loosen the presenter‟s top two mounting screws and pivot the
presenter section down as shown below in the left-hand picture. The cutter section can then
be raised as shown in the right-hand picture.
Head Up Lever shown in the “up” or open
position. Pertains to the MTP-2822, the
MTP-2832, and the MTP-2242
Head Up Lever shown in the “down” or closed
position. Pertains to the
MTP-2822, the MTP-2832, and the MTP-2242
Loosen two top
screws and
pivot the
presenter down
to access a
paper jam in
cutter section.
Once the
presenter is
out of the
way, the
cutter
section can
be raised.
