A.8 Internet Access
I cannot access the Internet.
STEPS
CORRECTIVE ACTION
1
Make sure the TELKOM ADSL 5100 is turned on and connected to the network.
2
If the DSL LED is off, refer to
Section A.1.3
.
3
Verify your WAN settings.
4
Make sure you entered the correct user name and password.
5
For wireless stations, check that both the TELKOM ADSL 5100 and wireless station(s)
are using the same ESSID, channel and WEP keys (if WEP encryption is activated).
Internet connection disconnects.
STEPS
CORRECTIVE ACTION
1
Check the schedule rules.
2
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting.
3 Contact
your
ISP.
A.9 Remote Management
I cannot remotely manage the TELKOM ADSL 5100 from the LAN or WAN.
STEPS
CORRECTIVE ACTION
1
Refer to the Remote Management Limitations section in the Firmware and Configuration
File Management chapter for scenarios when remote management may not be possible.
2
Use the TELKOM ADSL 5100’s WAN IP address when configuring from the WAN.
Use the TELKOM ADSL 5100’s LAN IP address when configuring from the LAN.
3
Refer to Section A.6 for instructions on checking your LAN connection.
Refer to Section A.7 for instructions on checking your WAN connection.
4
See also the Section A.4.
A.10 Remote Node Connection
I cannot connect to a remote node or ISP.
STEPS
CORRECTIVE ACTION
1
Check WAN screen to verify that the username and password are entered properly.
2
Verify your login name and password for the remote node.
3
If these steps fail, you may need to verify your login and password with your ISP.
75
