Picotrack 4G User Manual V1.2
Seite 13
Troubleshooting hints
The device doesn’t show any sign of life
Possible issue source
Trouble shooting
The battery is not
connected to the PCB.
Connect the battery to the printed circuit board (PCB).
The battery is empty.
Charge or replace the battery.
The device is not
switched on.
Press once the red on/off button to turn the device on.
Table 4: The device doesn’t show any sign of life
The device doesn’t log into the mobile network
Possible issue source
Trouble shooting
The device isn’t in a GSM
covered area
Please check whether there is GSM reception in this area (e.g.
using a cell phone) and move eventually to another area.
The position of the
Picotrack device is not
favourable.
Choose another place in the vehicle which might be less
shielded.
The SIM card in the
Picotrack device is new
and has not yet been
activated
Please check, whether the SIM card is already activated.
This can be done e.g. by putting the SIM card into your cell
phone and checking, whether your cell phone is able to log into
a GSM network.
The SIM card has been
locked by the provider
Please check whether the SIM card is locked.
This can be done e.g. by putting the SIM card into your cell
phone and checking, whether your cell phone is able to log into
a GSM network.
If this not the case, then please try to make a phone call. If you
are successful, the SIM card is definitely not locked.
The prepaid bonus is
exhausted
Please recharge the SIM card in the Picotrack device.
The prepaid SIM card is
no longer valid
If they aren’t recharged on a regular basis (often after 12 or 24
months).
In this case usually you have to buy a new SIM card.
The PIN code of the card
has not been deactivated
or is not set to “0000”
Please remove the SIM card from the device and check the PIN
code.
The Pin code has to be deactivated or set to “0000”
After a triple wrong entry of the PIN, unblocking the SIM card
requires the PUK.
The SIM card hasn’t been
inserted into the SIM card
holder in the correct way
Please check the correct position of the SIM card in the card
holder.
Table 5: The device doesn’t log into the GSM network
