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©1998 by TELES AG Berlin, Version 1.1/fon-eu/15.07. Page 49
Hotline and Service
The TELES Hotline is available Monday to Friday from 8.30 a.m. to 6
p.m.
Round-the-clock service is available from your national TELES Sup-
port Server (see number listed above), allowing you to download up-
dates, product information, tips and manuals. To access the support
server you will need a TELES.ISDN adapter and TELES.OnlinePower-
Pack software. The SUPPORT Server cannot be accessed on Friday
from 8:30 a.m. to 9:30 a.m. due to maintenance.
Return Material Authorization (RMA)
Resent goods are accepted only if a RMA (=Return Material Authoriza-
tion) number is attached to these. TELES assigns such a number on
(written) request after evaluation of the validity of the return. Goods
must be packed appropriately.
Cost compensation option for hardware checking
TELES may ask for compensation of hardware checks, if e.g. a hard-
ware check has been ordered but no error could be found. In this case,
TELES may bill for the costs (labour etc.) that occur while checking the
hardware.
TELES AG
Dovestraße 2-4
10587 Berlin
GERMANY
Phone:+49 (30) 399 28 033
Fax:+49 (30) 399 28 01
Support 49 30 399 28 007
World Wide Web: http://www.teles.de
TELES France SARL
Continental Square 4
Place de Londres
F-95727 Roissy
FRANCE
Phone:+33 (1) 418453 00
Fax:+33 (1) 418453 01
Support Server:01 418453 02
TELES Italia SRL
Via die Platani 6
I-20020 Arese (MI)
ITALY
Phone:+39 (2) 93777 100
Fax:+39 (2) 93777 101
Support Server:02 93777 777
TELES Benelux BV
De Lasso 70
NL-2371 GZ
Roelofarendsveen
THE NETHERLANDS
International Sales: +31 (71) 332 0900
Local S31 (71) 332 0902
Fax:+31 (71) 331 7174
Support 31 (71) 331 3909
World Wide Web:http://www.teles.nl