When problems arise during installation or service that
cannot be resolved using this or related documents, contact
the TeleMatrix Priority Care Department, Monday through
Friday, 8:30a.m. - 4:30p.m. MST:
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: 719-638-8815
www.telematrixusa.com
Many times a problem is either installation or user
related.Please contact TeleMatrix PRIOR to sending a
telephone to our service center for repair.In the unlikely
event that a factory repair is necessary:
1. Include a brief description of the problem that you are
experiencing.
2. Include a proof of purchase for a repair under warranty.
3. Send the telephone prepaid by UPS or Parcel Post,
insured to:
TeleMatrix,
Inc.
Priority Care Center
5025 Galley Road
Colorado Springs, Colorado 80915
TeleMatrix will pay return postage on the repaired telephone.
Allow 2-3 weeks for delivery. When immediate replacement
is required, see our FastLane
SM
replacement policy on our
internet site.
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SERVICE INFORMATION
