Teledyne HVD3000, Operating Manual

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HVD3000 / HVD3000A High-Voltage Differential Probes
34
Returning a Product for Service
Contact your regional Teledyne LeCroy service center for calibration or other service. If the
product cannot be serviced on location, the service center will give you a Return Material
Authorization (RMA) code and instruct you where to ship the product. All products returned
to the factory must have an RMA.
Return shipments must be prepaid. Teledyne LeCroy cannot accept COD or Collect
shipments. We recommend air-freighting. Insure the item you’re returning for at least the
replacement cost.
1. Remove all accessories from the device.
2. Pack the product in its case, surrounded by the original packing material (or
equivalent). Do not include the manual.
3. Label the case with a tag containing:
• The RMA
• Name and address of the owner
• Product model and serial number
•
Description of failure or requisite service
4. Pack the product case in a cardboard shipping box with adequate padding to avoid
damage in transit.
5. Mark the outside of the box with the shipping address given to you by Teledyne
LeCroy; be sure to add the following:
•
ATTN: < RMA code assigned by Teledyne LeCroy >
•
FRAGILE
6. If returning a product to a different country:
• Mark the shipment as a "Return of US manufactured goods for warranty
repair/recalibration."
•
If there is a cost for the service, list the cost in the Value column and the
original purchase price "For insurance purposes only."
•
Be very specific about the reason for shipment. Duties may have to be paid
on the value of the service.
Extended warranty, calibration, and upgrade plans are available for purchase. Contact your
Teledyne LeCroy sales representative.