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Telect, Inc. • USA +1.509.926.6000 • 52.33.3836.37.52
www.telect.com • © 2010 Telect, Inc., All Rights Reserved, 126254-4 A0.1
Page 5-47
Chapter 5: Services
5.1 Owner Maintenance
Telect’s LCX Fiber Panels do not require any preventative maintenance. If equipment is not
working properly, contact technical support and be advised of the following warning and alert.
WARNING
!
WARNING! Fiber cables transmit laser or invisible infrared light. To avoid eye damage or
blindness, never look directly into fibers or connections.
ALERT
!
ALERT!
Only qualified technicians may install and maintain this product.
5.2 Technical Support
By e-mail: [email protected]
By phone: 888-821-4856 or 509-921-6161
5.3 In-Warranty Service
Contact your Telect equipment distributor, or call a Telect Customer Service Representative:
1-800-551-4567
1-509-926-6000
Telect will repair or replace defective products within the limits of the warranty. See “Repacking
for Shipment” in this section.
Call a Customer Service Representative for a Return Material Authorization (RMA) before
returning any equipment.
5.4 Out of Warranty Service
The procedure for out-of-warranty service is the same as for in-warranty service; however, Telect
charges a processing fee. You must submit a Purchase Order along with a Return Material
Authorization (RMA) before returning equipment. Call a Customer Service Representative for
assistance in acquiring these forms.
The processing fee guarantees a repair estimate and is credited against actual material and
labor costs.