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TS6800 T2HEVC
15
5 Troubleshooting Guide
PROBLEM
POSSIBLE CAUSE
REMEDY
The Display on the front panel does not
light up.
The receiver is disconnected from the
mains.
Check that your receiver is connected to
the mains.
The PSU is plugged in but it doesn't work
anyway.
Make sure that the power supply is
working.
ATTENTION
: risk of electric
shock!
Lack of signal.
Antenna cable not connected to the
receiver.
Connect the antenna cable to the
receiver.
Damaged antenna system.
Verify the integrity of your system
(antenna, coaxial cable, signal distribution
devices, etc.).
It is recommended to have qualified
personnel verify the whole system.
The tuned channel is not broadcasting or
is obsolete.
Change channels and/or upgrade or
reinstall channels list (par. 3.3).
Absence of sound and/or images.
Audio volume low or mute.
Increase the volume level of the audio
receiver and the TV.
The receiver is in standby.
Turn on the receiver.
TV turned off or placed on the wrong
channel.
Turn on the TV screen and/or place it on
the correct AV channel.
Audio-video cable (SCART or HDMI) not
connected to the TV or damaged.
Restore proper audio-video connection.
The resolution of HDMI receiver is not
compatible with the connected screen.
Connect the receiver via SCART to the
TV, adjust the resolution (para. 3.2), then
reconnect the HDMI cable.
You are trying to see a channel obsolete
or incompatible encoded.
Change channels and/or upgrade or
reinstall channels list (par. 3.3).
The remote control does not work.
The remote control is in the wrong mode.
Press the STB button par gain control of
the receiver.
Batteries not inserted or exhausted.
Insert the batteries or replace them.
Batteries inserted with incorrect polarity.
Insert the batteries in the correct direction.
Follow the signs inside the battery
compartment.
The remote control has fallen and some
component is damaged.
Contact your dealer to purchase a new
remote control.
The settings menu has not been
memorized.
Failure to confirm after changing the
settings.
After each edit, press any button to
confirm/save.
Program information is not displayed.
The program concerned does not
transmit information about the event.
The receiver's time is not set correctly.
Adjust the receiver's time (para. 3.4.1).
The timer does not start or does not work
properly.
The station broadcasts time data and/or
incorrect date.
The receiver's clock is not set correctly.
Adjust the receiver's time (para. 3.4.1).
The receiver does not respond to the
remote control keys.
Temporary blocking of the receiver.
Disconnect the power supply to the
receiver and reconnect after a few
seconds.
The tuned channel transmits data
inappropriate blocking the receiver.
Disconnect the antenna cable, restart the
receiver, change channels, and then
reconnect the antenna.
Problems with the remote control.
See relevant suggestions listed in this
table.
The USB device is not recognized.
Not properly formatted USB memory.
Format the memory with FAT32 File
System.
USB memory is not compatible.
Try another USB memory.
The only box USB port is not sufficient to
power the memory.
Use any external power supply for the
drive.
The table continues on the next page...
